Customer Service Advisor
1 week ago
Customer Service Advisor
Salary £21,000
Permanent
Full-time
Shift work between 08:00 - 18:00
Based in Basingstoke
REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor.
This is an excellent opportunity for an individual with strong communication skills.
As a Customer Service Advisor your duties will include but are not limited to:
- Deliver first point of contact resolution in line with targets and service levels.
- Take ownership for ensuring the Company Values are core to everything you do in order to work together and achieve our goals.
- Have a flexible approach to meet business needs.
- Have a positive attitude towards change to enable you and your colleagues to act quickly.
- Take ownership & accountability for actions taken.
- Be willing to build good working relations throughout the business.
- Multi-skilled in Housing, Repairs, Reception and all other roles and work groups within the contact centre.
- Aligning the service provided to the Quality and Data Protection guidelines.
- Achievement of Customer Satisfaction results as set by Customer Contact Management team.
- Adept at dealing with both inbound and outbound calls in line with call routing and call blending strategies.
- Handling multiple points of customer contact.
- Manage complex customer contacts and complaints with a can-do approach displaying, excellent customer care.
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