Customer Accounts Advisor

Found in: Talent UK C2 - 2 weeks ago

Andover, United Kingdom Aster Group Full time

Do you consider yourself to have great customer service skills, with the ability to build trusted relationships?  We have a 6 month opportunity for a Customer Accounts Advisor to work with customers in respect of arrears management.

Not everyone will be drawn to a role of this type, however you’ll see the benefits of providing a really strong supportive service.  As a Customer Accounts Advisor in the home ownership team, you will be working with our leaseholders to ensure that we maintain a strong arrears management programme.

Your tasks will be varied but will include following up on service charge arrears and agreeing appropriate repayment plans, answering calls and emails and visiting our customers in their homes to understand their circumstances and achieve positive outcomes for them and us.

You will identify customers that require support and will signpost them to relevant agencies or internal departments, whilst building some really strong relationships.

This is a part time role, 22.5 hours per week.   There is flexibility in respect of the working pattern.

About you

Good customer service will be really important to you and you’ll understand how this can help to achieve positive outcomes.

You’ll be a great communicator and will naturally adapt your style depending on your audience.  You’ll know when a phone call or visit is the right approach and you’ll be competent with your written style to support those formal discussions.

You will already have knowledge of rent and service charge arrears recovery.  You will see yourself as a strong administrator, able to work to deadlines, keep strong records and juggle fluctuating workloads.

You’ll need to have a flexible approach to meet the needs of our customers, including local and regional travel. You’ll need to have a UK driving licence and access to your own vehicle for work purposes.

Our operating regions include Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:




  • Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
  • A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
  • We invest in colleagues’ careers and development through our leader and colleague development frameworks
  • Defined Contribution Pension and attached life assurance
  • Volunteering hours available to all colleagues to enable them to give back
  • Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
  • Enhanced leave
  • We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.


Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.


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