Customer Service Advisor

2 months ago


Wellington, United Kingdom Everyone Active Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and concerns. This is an excellent opportunity to work in the financial services industry and contribute to the success of our organization.

**Responsibilities**:

- Analyze customer inquiries and provide accurate and timely responses
- Assist customers with account inquiries, transactions, and troubleshooting
- Process customer requests, such as updating account information or initiating service changes
- Utilize Salesforce or other CRM systems to document customer interactions and maintain accurate records
- Collaborate with internal teams to resolve complex customer issues
- Identify opportunities to enhance the customer experience and provide feedback to management

**Requirements**:

- Previous experience in a customer service role is preferred
- Knowledge of financial services products and processes is a plus
- Proficiency in using Salesforce or other CRM systems is desired
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong interpersonal skills and ability to build rapport with customers
- Flexibility to work shifts including evenings, weekends, and holidays

**Job Types**: Part-time, Permanent

Pay: £2,386.06-£4,772.13 per year

Expected hours: 4 - 8 per week

**Benefits**:

- Company pension
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: WellyCustomerSalesAdvisor24



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