Customer Service Advisor

6 months ago


Wellington, United Kingdom Newbie & Me Baby Store Full time

High End Retailer, Newbie & Me Baby Store are recruiting for two new Customer Service Advisors to join our team in Wellington.

Our team is made up of professional, bright and engaging retail colleagues who deliver not only an exceptional service, but also offer a unique experience for each customers.

As part of your role you will be responsible for demonstrating a vast array of products including car seats, travel systems, nursery furniture etc. You will also learn, train and be supported with your product knowledge meaning you will be able to deliver a great service to all who visit our stores.

**Responsibilities**:

- Provide exceptional customer service to all customers.
- Assist customers in finding and selecting products through open questions, and building rapport with them.
- Maintain a clean and organised sales floor, ensure items are displayed correctly (after demonstrations, customer use etc.)
- Process customer transactions accurately and efficiently.
- Upsell products and services to increase sales revenue.
- Answer phone calls and respond to customer queries.
- Assist with inventory management.

**Skills**:

- Fluency in English language (written/oral), with the ability to communicate effectively with customers and peers.
- Excellent phone etiquette.
- Strong organisational skills, ensuring admin tasks (written/electronic) are completed effectively.
- Ability to upsell products and services to maximise sales opportunities.
- Basic maths skills for processing transactions and handling cash.
- Time management skills to prioritise tasks and assist multiple customers simultaneously.

We offer competitive pay and a positive work environment. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

**Job Types**: Full-time, Part-time

Pay: £10.18-£12.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Weekend availability

Application question(s):

- What days are you available to work?

**Experience**:

- Retail sales: 1 year (required)
- customer service: 1 year (required)

Work Location: In person



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