Senior Customer Operations Assistant

3 weeks ago

Croxley Green, United Kingdom Lloyds Banking Group Full time

End Date

Sunday 10 March 2024

Salary Range

£28,025 - £29,500

Agile Working Options

Flexibility in when hours are worked

Job Description Summary

Based in Watford

**Job Description**:

- JOB TITLE: Vehicle Operations Case Handler
- SALARY: £28,025.00
- LOCATION: Watford
- HOURS: Full-time
- WORKING PATTERN: For the first 6 months based be in office 5 days a week, and then move to hybrid, which involves spending at least 2-3 days at the Watford office site.

About this Opportunity

Responsible for daily operational delivery of Rental, Stop Gap and the MOT process. Supporting the wider Vehicle Operational team in delivering targets.
- Assisting Vehicle Operation Executive with Stopgap and Daily Rental interactions with drivers on the ‘Stop Gap’ and ‘Rental’ products, placing rental bookings and handling the rental length including off-hire of bookings as the need arises.
- Interacting with Maintenance Controllers to supervise, review and handle ongoing and problematic cases, with the ability to investigate issues and resolve supplier issues.
- Responsible for supplying to Vehicle Operations delivery & achievement of all KPIs for operational requirements and produce weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.
- Ensuring all rental vehicles issued against cases are correctly managed to and wherever possible reclaimed from vehicle manufactures.
- Build and manage relationships with internal/external customers and suppliers. Leverage these relationships to ensure an optimised level of service delivery and cost reduction.
- Management of internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, redefining workspaces, hybrid working and a wide variety of career opportunities - you’ll find them all here.

What you’ll need
- Manages self with strong interpersonal and time management skills, but also able to work as part of a team
- Self-motivated and eager to provide excellent customer service to internal and external customers
- High attention to detail including numeric proficiency
- Excellent verbal and written communication skills in a thoughtful and professional telephone manner
- Able to be confident in handling conflict
- Ability to work well under time restrictions

And any experience of these would be really useful
- Previous experience of salesforce is desirable but not essential

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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