Customer Service Advisor

4 weeks ago

Croxley Green, United Kingdom Mobilize Financial Services Full time

Our award-winning company based in Maple Cross (Rickmansworth) is looking for highly accurate and confident communicators to join our team as Customer Service Advisors

Paying **£25,000**per year with excellent benefits and a generous **27-day holiday** allowance, this is a fantastic opportunity to join our team at a time of rapid expansion in the automotive industry.

Mobilize Financial Services is the financial services partner of the Alliance Renault-Nissan-Mitsubishi brands and have been consecutively awarded **UK Great Place to Work (large company), Great Place to Work for Wellbeing**and**Great Place to Work for Women.**

Reporting directly to your Team Leader, you will be the proactive point of contact between Mobilize Financial Services, its customers, and our suppliers working administering all tasks with a high level of accuracy and focused on achieving team objectivesand targets. You will build strong working relationships with your colleagues, and across the business to be able to continually improve processes, reduce and monitor costs and minimise losses.

**The Offer**

The base salary for this role is **£25,000 per annum** plus up to **6% non-contractual bonus**.
- Access to a **company vehicle scheme** (after successful probation)
- **27 days annual leave** plus a half day on Christmas and New Year’s Eve and bank holidays
- **Private health care** for yourself
- Competitive employer contribution pension plan **(7.22%)**:

- Access to our **retail / goods discount voucher scheme** for hundreds of stores / brands

At the start of your employment, you would be expected to work from the office for at least 12 weeks to work through our induction and training process, after which time and with agreement from your line-manager you may be offered the opportunity for **flexible hybrid homeworking.**

Your basic hours of work will be 37.5 hours per week with the normal hours of work operating in shifts of:

- Week 1, Monday to Friday - 0830 - 1700 and
- Week 2, Monday to Friday 0930 - 1800; including one hour for lunch.
- You will also be required to work a maximum of 1 in 4 Saturdays (0900 - 1700) which would earn you a day off in lieu, to be arranged by your line manager plus 4 additional Saturdays throughout the course of the year 0900 - 1500 (for which no lieu day isearned).

**_Shift patterns are agreed in advance giving you plenty of opportunity to plan your schedule accordingly_**

**About You**

As a part of this position, you will promote Mobilize and the alliance brands, exemplifying our values to help grow the business responding to all customer and supplier enquiries in an efficient and courteous manner. To do this we are looking for peoplewho are:

- Highly accurate, with a keen eye for detail and a pro-active approach to solving problems.
- Excellent communicators able to handle a high volume of inbound and outbound calls with autonomy.
- Computer literate with a good general standard of numeracy.

**Working With Us**

Mobilize is present today in over 30 countries across Europe, North Africa, South America, and Asia and takes pride in our pioneering spirit and our agile, enthusiastic people who are at the heart of our business. Our company culture is focused around TheMobilize FS Way and the 6 core values; We Love All Our Customers, We Decide and Do, We Do the Right Thing, We Speak the Truth, We Transform Together, We Make It Simple.

Mobilize Financial Services strives to be diverse and inclusive; a place where we can all be ourselves. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent, top-down effort to be role modelson what diversity, inclusion and belonging means in society.

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