Spoa Call Handler and Administrator

3 weeks ago


Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

Cardiff and Vale Health Board has an exciting opportunity within the Children, Young People and Family Health Services Directorate. We are seeking a highly motivated individual to join our Single Point of Access Team which acts as the front door to wider services within Emotional Wellbeing and Mental Health. You will be working as part of a dynamic team who ensures that children and young people access the right support as quickly as possible.

We pride ourselves on having an innovative approach to children and young people's care and also on developing and supporting our staff.

Interested applicants are encouraged to contact the team on 02921 836730.

The SPOA Call Handler and Administrator will provide a comprehensive call handling service and ad-hoc administration support service to the services supported by the Single Point of Access function. This will include dealing with queries from service users, inputting and updating data relating to children, young people and their families, working with clinicians and partners for the service delivery and providing excellent customer service.

The post holder will be the initial point of contact for both staff and the general public and will also be key in the timely processing of referrals onto the electronic patient record system.

**The ability to speak Welsh is desirable for this role**: Welsh and/or English speakers are equally welcome to apply.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.



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