Help Desk Administrator

2 weeks ago


Cardiff, United Kingdom Acorn by Synergie Full time

Acorn is working in partnership with a national construction contractor who is currently seeking an experienced Help Desk Administrator to join their team on a full-time, permanent bases in Cardiff.

**Your duties will include**:

- Engineer scheduling.
- Provide a friendly and professional point of contact for customers for any queries or concerns.
- Handle incoming calls and manage outgoing calls as required.
- Logging calls into our CAFM system and allocating to the engineers or relevant subcontractor.
- Closing down calls on our CAFM system and updating clients on jobs in progress or confirming completion or further action (issuing a quote).
- Raising purchase invoices for materials received from suppliers on works orders and raising purchase orders for subcontractors.
- Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
- Work closely with the Contract Manager to develop and enhance the quality of service and reporting processes.
- Carry out monitoring of CAFM (Job Logic) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
- Experience working on a help desk.
- Good time keeping.
- Strong administration skills.
- Experience with basic Microsoft packages.

Working hours - Monday to Friday 8:00am to 4.30pm.

Acorn by Synergie acts as an employment agency for permanent recruitment.



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