Service Desk Engineer

3 weeks ago


Cardiff, United Kingdom Reed Full time

I am currently recruiting for a Servoce Desk Engineer within the South Wales area.

Service Desk Engineer

£25,000-£30,000

South Wales

The Service Desk Engineer’s role is to support end users in all aspects of IT.

The role requires a good knowledge of Microsoft Operating systems and services and basic knowledge of network support. The role of Service Desk Engineers requires the face-to-face support of users in a deskside capacity, utilising desktop/network skillsto troubleshoot user issues. This will include desk visits, swapping out faulty equipment, remote hands in the server room for engineers in Cardiff bay and general day to day running of the IT onsite. Daily troubleshooting and incident management will be requiredalongside Service Desk analysts and Infrastructure Engineers. Excellent communication skills will also be required as this role is the face of the IT department and represents Technology internally and externally

Key Duties -- Building and deploying computers to staff as and when necessary
- Log and own IT tickets on IT Service Desk System
- Troubleshoot and resolve all related issues regarding Windows Operating Systems
- Troubleshoot and resolve all related issues regarding standard software
- AD management
- Advise user on appropriate action and arrange the action to be taken
- Ensure all tickets are management under ITIL processes
- Serve as a liaison between user, the I.T. department and third parties to resolve issues
- Document resolutions for future reference using IT Service Desk tool
- General administration tasks

Skills and Qualifications -- Previous experience of IT Help Desk Software (i.e. Assyst, Remedy) and CMDB
- Experience supporting Microsoft Windows environments
- Computer and network hardware experience including peripherals and printers
- Windows desktop support
- Telephony (preferably 8×8) experience
- Apple Mac support
- AWS and Azure management
- General networking skills (DNS/DHCP, TCP/IP)
- Office 365 Administration

If you would like to find out more about the role please send your CV to



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