Customer Services Advisor

3 weeks ago


Derby, United Kingdom ASG Group LtdTravall Full time

**We are a market leading brand name in vehicle and lifestyle accessories. Travall operates**

**internationally and continues to expand rapidly due to strong demand for our premium quality**

**products. We do sell online via our in-house developed e-commerce platform and other online sales**

**channels alongside selling to vehicle manufacturers/importers, car dealerships and distributors**

**worldwide.**

**About the Role**

We are looking for a Customer Service Advisor to join our most customer obsessed team in our
DERBY office.

Experience in a similar role is desirable but not essential.

What you will do:

- Answer general, written, customer service queries via ticketing system within SLA times

(Zendesk)
- Answering incoming calls to ensure our high level of service is maintained
- Take ownership of post-sale customer queries. Working with other teams to find a resolution
- Manage a caseload of sales through to completion. Including handling return documentation

**Requirements**:

- Has a history of providing consistently excellent customer service
- Has an organised working style with a strong attention to detail and the ability to manage their own workload
- A friendly, positive personality with a willingness to work hard as part of an enthusiastic team
- Has excellent written and verbal communication skills
- Is able to adapt to new processes and systems quickly
- Seeks customer focused resolutions

**Work pattern**:
Monday - Thursday 8:30am-5:30pm

Friday: 8:30am-3 pm

**Equal Opportunities statement**

Travall is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

**Salary**: £15,136.28-£24,279.37 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

Reference ID: MK001/CST



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