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Telephone and Digital Assessor

4 months ago

Dewsbury, United Kingdom Citizens Advice Full time

**Position**: Telephone and Digital Assessor

**Location**: Dewsbury

**Closing date**: 27 June 2024

**Role details**:
Job title:
Telephone and Digital Assessor

**Location**:
Dewsbury

**Salary**:
£22,010 to £24,704

Salary pro rata:
No

Hours per week:
37

Type of contract:
Permanent

27/06/2024

Closing time:
12:00

Interview date:
11/07/2024

Kirklees Citizens Advice and Law Centre wishes to appoint a Telephone & Digital Assessor to provide general information and advice to members of the public calling the KCALC telephone advice line or requesting assistance by digital means. The majority of enquiries relate to welfare benefits, debt, housing and employment issues, but calls cover a wide range of advice needs and no two calls are ever the same.

**Benefits**:

- An 8% non-contributory Pension Scheme
- Healthy Work/Life Balance - 37 hour working week and flexible working scheme.
- Generous Annual Leave - 33 days holiday, rising to 38 after 5 continuous years’ service plus eight statutory bank holidays.
- Commitment to health and wellbeing - access to employee assistance programme, dis-counts on days out, restaurants and high street shopping, contribution towards eye-tests, glasses, dental care and more.
- Discounted and financed travel pass.
- Commitment to ongoing development - Regular training workshops and personal development opportunities

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.