Content Creation

**Fabworks Online, have a new opportunity for Content Creation & Customer Service Voice of Fabworks.**

Fabworks is an independent family-run fabric retailer with a strong legacy handling deadstock & surplus têxtile, that supports sustainability & repurposing têxtiles, with a physical & digital retail outlet to provide for the sewing & creative market.

**About the job role**:
A fantastic opportunity for a determined, organised and self-driven individual who has an interest in fabrics and têxtiles, working in an environment where your direct input will affect business success. This is a new role in the company for someone looking to embrace a creative challenge, playing a key role in the growth of Fabworks where job progression is determined by enthusiasm and input.

Do you enjoy expressing yourself with creativity and flair? Is your finger on the pulse when it comes to experimenting with new trends and technologies? Do you know your linen from your lining? Do you take pride in your work and are you keen to widen your skill set? Fabworks is looking for a dynamic and creative individual who has a sales & marketing mindset, that is able to interact & inspire other fabric-lovers through digital presentation of a uniquely curated product portfolio.

**Team Player**: Working closely with and operating as an integral member of the Online team in an office environment, offering ideas, assistance and support for Fabworks Online’s growth, working in tandem with the ecommerce & product team.

**Progression**: You will play a critical role in the growth of Fabworks through artistic content creation, whilst simultaneously managing customer interactions and gain a thorough understanding of customer needs to support further individual & business development, with support & guidance from senior management with dedicated time to formulate ideas for future progression of Fabworks’ digital presence.

**General Key Skills**:
**Essential**:

- Creative, visionary, and displaying personal flair
- Ability to work as part of a team and understanding internal business needs & processes
- Ability to provide accurate information relating to products and services
- Ability to multitask and manage multiple projects at once (enquiries, content creation, internal comms, manage potential sales leads)
- Planning and preparation for short, medium and longer term projects
- Strong time management & ability to meet deadlines
- Thorough understanding of written English language and sewing/fabric-specific terminology
- Good understanding of fabric & têxtiles

**Desirable**:

- Willing to undertake ad-hoc tasks with prioritisation
- Being proactive with customer outreach to further encourage audience participation
- Be sales driven
- First-hand experience with sewing, dressmaking & furnishing

**Content Creation**:
**Essential**:

- Become the face & voice of Fabwork’s social media channels
- Using video, photo & written copy to create unique content for creative & inspiring results
- Communication skills to liaise with the wider team to curate consistent & effective strategies
- Familiarity navigating Facebook & Instagram platforms (organic)

**Desirable**:

- Comfortable exploring and experimenting with new softwares & technologies
- Developing new & niche marketing strategies with a view to increasing brand awareness & engagement
- Analysis of long-term business needs for content planning
- Staying up-to-date with current trends, industry & social media-themed (colour trends, video styles, sewing hacks, etc.)
- Provide additional insights into product, brand, history, news, on an ad-hoc basis
- Familiarity navigating TikTok & YouTube platforms (organic)
- Experience using Creative Cloud & other video/photo-editing softwares

**Customer Service**:
**Essential**:

- Maintaining friendly & effective levels of communication to uphold established brand image
- Being the face/voice of Fabworks to aide customer reassurance through consistency
- Deliver essential information relating to company products, services & values
- Add a personal touch to all customer interactions
- Ability to identify problems and find solutions effectively & efficiently
- Ability to maintain positive attitude in customer-facing scenarios
- Strong communication levels for internal comms with the wider team relating to product-specific data
- Maintain a comprehensive knowledge of product portfolio to offer solutions & alternative options

**Desirable**:

- Comfortable taking payments over the telephone, processing orders & transactions and manage digital payments.
- Encouraging & collecting customer feedback with a view to influencing potential future sales
- Acknowledging feedback & being responsive to customer reviews

**Working Schedule**:

- **3 days/week (with a view to progressing into a full-time role)**:

- Essential working days**:Monday**:

- Additional:full-time 9am-4pm (5 days/week) integration period for the first 2 weeks
- 3 month probationary period