Progression and Welfare Officer

5 months ago

Cardiff, United Kingdom Study Group Full time

**Contract type**: Full Time (37.5 hours per week), Permanent

**Location**:Cardiff, Cardiff University International Study Centre

**Salary**:up to £ 22,277 per annum

**JOB OVERVIEW**

Cardiff International Study Centre (ISC) is a new and exciting development, launched in September 2020. Cardiff ISC recruits students from around the world, including a high volume of students from Gulf states such as Saudi Arabia, Kuwait, Oman, Qatar, and UAE.

The Progression and Welfare Officer’s role is to support students within the ISC, both online and face-to-face. The post holder will be responsible for the delivery of services and processes enabling the site to consistently provide an excellent student experience; this will require excellent people skills and a good level of administrative ability. The post holder will deliver a reception service, respond to routine student enquiries, become a skilled user of our internal student records system, provide first-level support and referral to specialist services as required, and establish a programme of activities to help students develop skills and confidence outside the classroom.

**ABOUT THE ROLE**

Day-to-day delivery of student-facing services which include (but are not limited to):

- Reception/ first point of contact
- Welfare support and referrals
- Safeguarding
- Accommodation enquiries
- Attendance monitoring
- Support with queries related to visa and immigration
- Student finance (including, bookings, refunds, payments, and debt chasing)
- Acting as a lead on specific areas, as agreed by the Head of Student Experience.
- Ensuring professional and timely information and communication takes place with internal colleagues related to welfare, attendance and Safeguarding issues
- Ensuring the smooth running of the reception and other student-facing environments, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team
- Working as part of a team to organise and manage registration, arrivals, induction, activities and events, and providing support and guidance to team members carrying out the activities
- Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
- Effective relationship management with stakeholders including key University departments such as Student Support and Guidance, Disability and Dyslexia Support Service, University Health Service, Students’ Union, accommodation providers, sponsors, guardianship service provider
- Engagement with Study Group marketing and agent visits, including presentations and contributions to marketing materials.

**ABOUT YOU**
- GCSE English and Maths at grade C and above or equivalent (Essential)
- Bachelor’s degree (Desirable)
- Welfare or safeguarding training (Desirable)
- Communicator in written and spoken Arabic (Desirable)
- Interpersonal and customer service skills and experience
- Organisation and planning
- Problem-solving
- Data and IT
- Attention to detail and consistency
- Performance-focussed, team player

**ABOUT US**

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

**ORGANISATIONAL COMPLIANCE**

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted
- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

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