Costumer Service Agent

2 weeks ago

London, United Kingdom Bwin Full time

**About The Role**:
Somos Entain. Alimentado por nossa própria tecnologia e produtos de construção que ultrapassam fronteiras, Entain é o lar de uma família global de mais de 25 marcas conhecidas e mais de 24.000 pessoas, mas todos jogamos no mesmo time. Quando vencemos, vencemos juntos. Nossa visão é ser o líder mundial em apostas, jogos e entretenimento interativo, trazendo momentos de emoção para a vida das pessoas. Conseguiremos isso por meio de nosso foco em sustentabilidade e crescimento, impulsionando mudanças no mundo acelerado do entretenimento.

Objetivo da função:
**Principais Responsabilidades**:

- Resolver as preocupações, problemas dos clientes dentro dos prazos estabelecidos, a modo de garantir a fidelização de estes em tempo.
- Intermediar entre o cliente e outras áreas com a finalidade de resolver inconvenientes o solicitações.
- Escalar anomalias do sistema e problemas em geral as áreas correspondentes.
- Detectar melhoras para sugerir a Supervisão e planos de ação com base nas necessidades do cliente.
- Cumprimento das métricas de performance da Organização.

**Habilidades e experiências especializadas**

**Essencial**:

- Educação: Ensino Médio Completo.- Português do Brazil nativo.
- Inglês: nível intermediario.
- Experiência em atenção ao cliente.
- Disponibilidade de horário

Desejável: Enfoque nos Clientes:

- Focar suas ações nos clientes e suas necessidades. Desenvolver habilidades que permitam atingir resultados estabelecidos pela Organização mês a mês, entendendo que deve cumprir com os parâmetros de serviço estabelecidos para assegurar a satisfação do cliente.- Organização Efetiva:
Controlar a qualidade do trabalho, assegurando-se de priorizar corretamente as tarefas, organizar seu tempo e evitar distrações irrelevantes que interfiram na execução das tarefas.- Orientado para resolução de problemas:
Ser capaz de extrair seu rendimento máximo para conseguir fechar de forma eficiente e no tempo estabelecido as solicitações/inquietudes/ reclamações dos clientes.- Compromisso e Responsabilidade:

- Ser colaborativo com seu setor e demais setores, além de realizar um esforço extra para alcançar o resultado da Equipe. Ser Flexível para adaptar-se as trocas de escalas e turnos, em prol das estratégias de negócio. Com frequência " dá um gás nas tarefas". Apresenta zero ou quase zero nível de ausência.**Competências/comportamentos**
- Motivado a atingir objetivos.
- Trabalho em equipe.
- Saber lidar com estresse e trabalhar sob-pressão.
- Empatia.
- Gestão das emoções.

**About The Company**:
**Diversidade e inclusão na Entain**

Como empregador global, a Entain está comprometida em fornecer uma cultura segura, divertida e inclusiva, na qual nosso pessoal sinta que realmente pertence. Somos uma empresa multicultural que valoriza, celebra e respeita as diferenças individuais, portanto, seja qual for sua sexualidade, gênero, identidade de gênero, habilidade, idade, raça, religião ou crença, você terá voz aqui e espaço para fazer o seu melhor trabalho. Nossas diversas redes internas fornecem o suporte para você expressar suas opiniões e fazer uma diferença positiva.

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