Passenger Services Agent

4 weeks ago

London, United Kingdom Tate Full time

**Passenger Services Agent**

**2-year FTC, **with the potential to be extended or made permanent

**Full-time**: 37.50 hours per week

**Division**: Airport department

**Location**: Heathrow

**Salary**: £23,000 - £26,184 per annum depending on experience.

**_______________________________**

My client is one of the largest international airlines and they are currently recruiting for a Passenger Services Agent who will be responsible for ensuring that passengers and their baggage safely board the aircraft at the right time, handling baggage and passenger irregularities while performing unparalleled customer Service.

You must be able to demonstrate a flexible and positive attitude, attain excellent customer service skills, the ability to speak the Japanese language would be a bonus, and to be able to communicate well at all organisational levels as you will be you will often be the first or last person that passengers meet when they start or complete their journey.

Additional responsibilities include:

- Carrying out passenger service duties for both arrival and departure flight handling, including
- Check-In passengers ensuring security compliance and document checks are carried out accurately
- Departure Flight preparation, seat planning
- Arrival Flight preparation and Departure Gate reconciliation Handling
- Host and supervise check-in facility & Staff
- Flight Management
- Monitor flight status to take necessary action including connection flights
- Lost & Found inquiries, baggage Services
- Conduct and accompany senior leadership for VIP sales calls
- General Office housekeeping and tasks

For this role, speaking Japanese would be advantageous and you must be computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard. Problem-solving skills are required as you will have the flair of being able to turn a negative situation into a positive one.

There is a great benefits package on offer that includes; 24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave, discounted private medical cover, pension match, group Life cover, and discounts on flights

Full training provided 37.5 hours per week and you are expected to work shifts according to the rotating roster that includes shift work and weekends.

Tate is acting as an Employment Business in relation to this vacancy.

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