Customer Support Associate
4 weeks ago
Customer Support Associate
Bradford
Part time - Monday, Wednesday & Thursday 09:00 - 17:30
£21,840 - pro rata plus monthly incentive sales bonus
You must be able to pass a credit check
My client is a rapidly expanding distributer of insurance and they are looking to strengthen their team It's a perfect time to join the company to make your mark and be part of its success.
You will passionate about helping people, have an eye for detail, be a team player and a solid understanding of FCA principles and practices and what it means to work for a regulated entity.
**Responsibilities**:
- Provide information to new customer prospects on the Insurance Products and One Club Membership
- Assists new members/insurance customers by processing their product purchase via the on-line portal
- Following up quotes/enquiries
- Processing MTA's
- Customer file reviews, maintains customer records by updating account information
- Handling inbound queries, providing customers with any necessary help and information they need after they have purchased a product from us
- Following up renewal queries
- Actively promote the web site and the wider membership benefits
- Complaint and concern handling in line with company process
- Handling vulnerable customers with sensitivity
- Puts the customer at the heart of what they do ensuring the right outcome for the customer
- Participate and embrace staff training and coaching. We assist all customer facing colleagues to maintain and develop their knowledge through our online training portal and actively encourage any colleagues who wish to progress formal insurance qualifications.
Key skills & experience
- Previous experience of client facing insurance distribution essential (min 12 months)
- Compliance knowledge (TCF, Vulnerable customers and Complaints)
- Acts with high levels of integrity, puts the customer at the heart of what they do
- Proficiency in CRM systems
- Excellent communication, questioning and listening skills
- A good idea for detail
- A polite and friendly manner
- Lots of initiative
- A positive attitude
- Team Player
- The ability to think on your feet
- Decision-making
- Planning and organizing
- Flexibility
- Stress tolerance
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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