Medical Receptionist

7 months ago


Manchester, United Kingdom Pall Mall Medical Full time

**Medical Receptionist**

Considering a career move? Join our team in the exciting world of private healthcare

We are looking for a highly organised individual with excellent customer service & a keen eye for detail to join our expanding patient care team at our Private Clinic.

You don’t need to have worked in healthcare before. We’re more interested in you as a person, than your experience or qualifications

**It is essential that applicants have the following**:

- Excellent interpersonal & customer service skills
- Computer literate with good working knowledge of all MS Office (Word, Excel & Outlook)
- Excellent communication skills (written & verbal)
- Ability to multi-task
- Problem solver, with the ability to think outside the box
- Experience in a similar role is essential
- Experience in sensitive data management complaints & incidents handling

**Duties of this role include**:

- Provide a courteous, discreet & efficient concierge service to patients and clinicians in line with the company ethos: meet & greet in a polite, friendly and professional manner, handle patient enquiries, patient information and reception duties;
- Monitor visitor access and maintain security protocols;
- Arrange meetings by scheduling appropriate meeting times, booking rooms, managing diaries;
- Take payments and handle invoices;
- Manage room allocation and ensure rooms and clinic are appropriately stocked and prepared;
- Liaise with patients, consultants and clinicians in a professional, competent and knowledgeable manner whilst maintaining a high standard of confidentiality at all times
- Ensure all the appropriate clinical and administrative standards are documented and followed, including patient health & safety, financial compliance and that risks are effectively managed (to include CQC compliance)
- Any other duties deemed to be necessary for the needs of the business.

**About Pall Mall Medical**

Pall Mall Medical is a rapidly growing private health care and cosmetic surgery provider based in the North West. We have city centre clinics in Manchester & Liverpool, where we deliver predominantly GP & Consultant appointments; and we have a purpose-built hospital in Newton-le-Willows where our diagnostic facilities and surgeries are located. Our hospital in Newton-le-Willows is the “hub” to our two-city centre clinic “spokes”.

We pride ourselves on delivering 5-star care to all our patients and clinicians and we’re looking to expand our team in-line with our ambitions to further grow the organisation.

**Job Details**
- Base location: Manchester City Centre (M2 4PD)
- Salary: £20,000 - £22,000 depending on experience
- Perks:

- Exclusive discounted access to private healthcare, and other services
- Company pension - AVIVA
- Life Assurance
- Income Protection
- Day off for your birthday *
- MediCash healthcare
- Perkbox
- Free flu jabs and eye tests
- Company Christmas Party with free drinks, food and transport
- Constant learning & development opportunities
- qualifying period applies_

Good luck - we can’t wait to meet you

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Life insurance
- Sick pay

Schedule:

- 8 hour shift
- Every weekend
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person


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