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Guest Help

4 months ago

Chessington, United Kingdom Chessington World of Adventures Resort Full time

Roles & Responsibilities:
Working within the Guest Experience Department providing an excellent level of service to our Guests at all times. Assist in the safe and efficient operation of the Guest Help & Information department.

Day to day this role will include:

- Resolving guest issues on-the-day and post visit via relevant communication channels
- Issuing Ride Access Passes, Lost Children bands and Parent Swap Passes
- Collecting and reuniting Lost Property
- Monitoring ride access pass entrances, providing guidance and support to guests

Fixed term contract to November 2024. Working weekends and bank holidays as required.

Shifts can start as early as 8.45am and finish at park closing time.

Qualifications & Experience:
We need you to come with the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver a ROARsome experience to our Guests

**Benefits**:

- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities

Pay Range: Compensation between GBP £10.24/Hr.GBP £10.48/Hr.