Customer Services Consultant

2 months ago

Oswestry, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary**: Starting from £12.62 and raising to £14.53 after 12 months (Subject to completition of probation period)

**Grade**: CSC

**Hours**: 18 per week

**Contract Details**: Permanent

**Location**: 17 Willow Street Oswestry SY111AG

**Reporting to**: Branch Manager

**Division**: Retail

At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.

Working as part of our busy team, building a great rapport with customers will come naturally to you as you work in all areas of the Post Office, including the Counter, Postshop, Travel Area and Meet & Greet.

You will need the ability to communicate easily and effectively with customers and match our products to their needs. A genuine enthusiasm for delivering exceptional customer service, while driving sales of our innovative products and services is essential.

**The Purpose of the Role**:
Working in one of our Directly Managed Branches (DMBs), the purpose of this role is to Wow our customers by offering a consistent level of customer service, introducing them to our fantastic range of services and financial products that meet their needs.

**Principal Accountabilities**:

- Giving every one of our customers outstanding customer experience, so that they can always be “Wowed”.
- Greeting and building a strong rapport with our customers, highlighting the benefits of our products and services.
- Generate high quality sales opportunities by generating customer referrals and appointments as appropriate.
- Working as an integral part of a team, being flexible and adapting the way that you work, understanding how you contribute towards the overall financial success of the branch.
- Processing our wide range of transactions and balancing both monies and stock with a high degree of accuracy and compliance to our branch standards.
- Provide advice to customers to ensure that they select the right product that meets the needs of the customer, e.g. Mails, Travel Money etc.
- Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.

**Qualifications, Experience & Skills**:
Knowledge
- In the role you will need to demonstrate an excellent knowledge across our whole range of products and keep yourself updated with any product changes, including those offered by our competitors.
- You understand what outstanding customer service looks, feels and sounds like; this is an important foundation to your knowledge base.

Customer Service
- You demonstrate passion and enthusiasm to Wow your customers and be able to hold friendly, informed conversations about our products and services, keeping up the engagement even when things get busy.

**Skills**:

- Your personality and qualities are what we value the most at Post Office.
- We need our people to embody our key values of care, challenge, and commit. We want our people to be passionate about our products and to be friendly and warm in their conversations with our customers.
- You will need to be a great team player who understands and respects everybody’s contribution to our success and is able to proactively help and support fellow team members, sharing your knowledge and ideas.

**About Post Office**:
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.

**Our Ways of Working** underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short**:Working in partnership**, as **one team**, we **deliver **amazing results

**The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing

  • Customer Services Consultant

    3 weeks ago

    Oswestry, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: Starting from £12.62 and raising to £14.53 after 12 months (Subject to completition of probation period) **Grade**: CSC **Hours**: 17.5 per week **Contract Details**: Initial contract for 3 months **Location**: 17 Willow Street Oswestry SY11 1AG **Reporting to**: Branch Manager **Division**: Retail At Post Office, we aspire...

  • Customer Services Assistant

    2 weeks ago

    Oswestry, United Kingdom Cold Move Limited Full time

    We are looking for an enthusiastic team player, with a positive and confident approach to join the Customer Services Team. The main responsibilities within that role will include checking drivers in onto our computer system, consulting with the Warehouse about which loading bay to allocate that driver to and preparing and then distributing any paperwork...

  • Customer Service Advisor

    2 weeks ago

    Oswestry, United Kingdom Clockwork Organisation ltd Full time

    Customer Service Advisor Temporary Oswestry £22,632pa + Overtime Opportunities 9am - 5pm Monday - FridayWe are seeking a detail-orientated individual to join a vibrant team as a Customer Service Advisor. Located within the Oswestry area, your primary responsibilities will be to sort through return mail systems, collate and update customer/patient records,...

  • Customer Service

    2 months ago

    Oswestry, United Kingdom Simply Interview Full time

    This role is a customer focused role, which will be based within the existing service team. The position will involve acting as a first point of contact for all customer queries, accepting incoming calls and liaising with the engineering department to book in required services. **Working hours**: Monday - Friday, day shifts 9am - 5pm **Salary**:...

  • Customer Service

    2 weeks ago

    Oswestry, United Kingdom Simply Interview Full time

    This role is a customer focused role, which will be based within the existing service team. The position will involve acting as a first point of contact for all customer queries, accepting incoming calls and liaising with the engineering department to book in required services. **Working hours**: Monday - Friday, day shifts 9am - 5pm **Salary**:...

  • Customer Service

    5 days ago

    Oswestry, Shropshire, United Kingdom Simply Interview Full time

    This role is a customer focused role, which will be based within the existing service team. The position will involve acting as a first point of contact for all customer queries, accepting incoming calls and liaising with the engineering department to book in required services.Working hours: Monday - Friday, day shifts 9am - 5pmSalary: £22,000Key experience...

  • Customer Service Advisor

    2 weeks ago

    Oswestry, United Kingdom Travail Employment Group Ltd Full time

    Oswestry Permanent and Temporary to Permanent opportunities Positive working environment Full Training Provided Monday to Friday/9-5 £10.57 to £11.32 per hour + 33 days holiday + Private Medical Insurance + 4.8% pension contribution A Customer Service advisor with expert communication skills is required to start within a well-known professional...

  • Customer Service Administrator

    4 weeks ago

    Oswestry, United Kingdom NWF Fuels Full time

    **Customer Service Advisor/Administrator** We have a fantastic opportunity for a Customer Service/ Administrator we are on the lookout for talented individual to deliver the best possible customer care. **The main responsibilities are**: - Making outbound calls to promote our products to existing customers - Pricing and entering order details on the...

  • Customer Service Advisor

    2 weeks ago

    Oswestry, United Kingdom Travail Employment Group Ltd Full time

    Customer Service AdvisorStarting salary of £20,614 per annum Oswestry Monday - Friday (9am-5pm) Permanent Generous holiday entitlement Pension Scheme Life Assurance High street discounts and cashback Health benefits We are currently recruiting for an enthusiastic Customer Service Advisors to join a modern, well-established, and reputable financial...

  • Customer Service Advisor

    1 week ago

    Oswestry, United Kingdom Travail Employment Group Ltd Full time

    Customer Service AdvisorStarting salary of £20,614 per annumOswestryMonday - Friday (9am-5pm)Permanent25 days per year + bank holidaysPension SchemeLife AssuranceHigh street discounts and cashbackHealth benefitsWe are delighted to be recruiting on behalf of a modern, well-established, and reputable financial company based in Oswestry who are looking for an...

  • Customer Service Assistant

    1 week ago

    Oswestry, United Kingdom Lloyds Animal Feeds Full time

    **Job description** **Customer Service Assistant** **Competitive Salary** **40 hours per week (Monday - Friday plus 1 in 3 Saturday morning (9am - 12 noon)** Lloyd’s Animal Feeds are a family owned business with bases across the UK, who work with customers to produce a nutritional solution for Dairy, Beef, Sheep and Poultry. An opportunity has arisen...

  • Customer Service Assistant

    2 weeks ago

    Oswestry, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Oswestry, SY11 4JA **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    3 weeks ago

    Oswestry, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Oswestry, SY11 4JA **Hours**:Full-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    3 weeks ago

    Oswestry, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Oswestry, SY11 4JA **Hours**:Full-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Cashier/customer Service

    2 weeks ago

    Oswestry, United Kingdom Corbettsports Full time

    This is a great opportunity to join one of the biggest independent Bookmakers in the Country. Corbettsports is a Family run business established in 1947. **Over 18s only.** Pay to be discussed at interview. We are currently looking to recruit staff in the Oswestry/Wrexham Area. We strive to deliver consistently outstanding customer service and ensure a...

  • Customer Service Coordinator

    3 weeks ago

    Oswestry, United Kingdom Opus Vitae Full time

    Opus Vitae are actively recruiting on behalf of our client for a **Service Coordinator **to join their growing service department. Based in Oswestry, our client specialise in the manufacturing of automotive and forklift batteries. This is a customer focused role, which will involve acting as the first point of contact for all customer queries, accepting...

  • Customer Service Assistant

    4 weeks ago

    Oswestry, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Oswestry SY11 4JA **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    3 weeks ago

    Oswestry, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Oswestry, SY11 4JA **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    48 minutes ago

    Oswestry, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Oswestry SY11 4JA **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Sales Consultant

    2 months ago

    Oswestry, United Kingdom Arthurs Vauxhall Full time

    **Job description** **SALES CONSULTANT REQUIRED - OSWESTRY** We are looking for a proactive target-driven, Car Sales Consultant with the tenacity to be the best. As an Arthurs Vauxhall Sales Consultant you will receive full training on sales processes, selling skills and also go through the Vauxhall manufacturer training academy to achieve Gold...