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Customer Service

3 months ago

Oswestry, Shropshire, United Kingdom Simply Interview Full time
This role is a customer focused role, which will be based within the existing service team.

The position will involve acting as a first point of contact for all customer queries, accepting incoming calls and liaising with the engineering department to book in required services.


Working hours:
Monday - Friday, day shifts 9am - 5pm

Salary:
£22,000

Key experience we are looking for...

  • Proficiency in Microsoft Office, including excel and outlook. Experience with SAP beneficial
  • Prior experience with processing purchase orders and invoices

Your day to day responsibilities will include...

  • Accepting incoming service calls and allocating engineers to attend site within the agreed response times.
  • Arranging engineer's return visit whilst keeping the customer updated
  • Requesting purchase orders, processing warranty claims and supplier invoices
  • Managing the Full Maintenance Contract (FMC) visits for key accounts
  • Sourcing, quoting and supplying parts as requested
  • Annual stock take of stock held on site at the distribution centres
  • Use of Microsoft Office, Excel, Outlook, SAP and MAPO

Job Types:
Full-time, Permanent

Salary:
From £22,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
One location