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Customer Service
3 weeks ago
This role is a customer focused role, which will be based within the existing service team. The position will involve acting as a first point of contact for all customer queries, accepting incoming calls and liaising with the engineering department to book in required services.
**Working hours**: Monday - Friday, day shifts 9am - 5pm
**Salary**: £22,000
**Key experience we are looking for...**
- Proficiency in Microsoft Office, including excel and outlook. Experience with SAP beneficial
- Prior experience with processing purchase orders and invoices
**Your day to day responsibilities will include...**
- Accepting incoming service calls and allocating engineers to attend site within the agreed response times.
- Arranging engineer’s return visit whilst keeping the customer updated
- Requesting purchase orders, processing warranty claims and supplier invoices
- Managing the Full Maintenance Contract (FMC) visits for key accounts
- Sourcing, quoting and supplying parts as requested
- Annual stock take of stock held on site at the distribution centres
- Use of Microsoft Office, Excel, Outlook, SAP and MAPO
**Job Types**: Full-time, Permanent
**Salary**: From £22,000.00 per year
Schedule:
- Monday to Friday
Work Location: One location
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