1st Line Support

4 weeks ago


Leeds, United Kingdom Ruby HR Full time

Due to continued growth my client a forward thinking integration business are now looking for a 1st Line Support to join on a permanent basis. If you are good at problem solving and enjoy a role where no two days are the same then I'm interested in speaking with you.

My client is offering a 4.5 day working week with flexibility for homeworking for upto 2 days per week.

**Responsibilities**
- Logging new calls on a Freshdesk system
- Liaising with 2nd line support team
- Basic SQL queries
- Project Admin - as and when required
- Software upgrades (training will be provided)
- Raise licenses and quotes
- Update Salesforce and Taskray with relevant PO and schedules

**Mandatory Requirements**
- Understanding the sales order process
- Good understanding of end to end support processes
- Excellent interpersonal skills
- Experience of basic SQL Server queries
- Excellent time management skills

**Desirable**
- Experience of supporting business critical back office software in a customer facing environment
- Experience supporting ERP solutions or exposure to them in a user environment.
- Experience of EDI standards and systems
- Basic understanding of SOAP and REST web services

**Employee Benefits**
- 4.5 working week
- Hybrid working
- Cash Health Plan
- Annual bonus tied to company performance
- Personal development plans

**Salary**: £30,000.00-£40,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: SUP2


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