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1st Line Customer Support Analyst

4 months ago

Leeds, United Kingdom Jo Holdsworth Recruitment Full time

**Are you tech savvy with outstanding customer service skills?**

**Are you comfortable and confident communicating over the phone and online channels?**

**Do you have the ability to multitask and work towards deadlines?**

My client who are based in the heart of Leeds City Centre, are specialists in delivering HR and compliance solutions for the education sector. Having recently merged with a new business, they are well established and fast growing, meaning there is stillthat small company feel but with more opportunities for development and progression.

They are now looking for a brand new 1st Line Customer Support Analyst to join their busy team on a full time and permanent basis.

**Responsibilities**:

- Talking clients through a series of actions over the telephone to resolve any issues they may be having.
- Troubleshooting system and diagnosing faults.
- Completing detailed data tasks with large amounts of data in various formats.
- Working continuously on a task until completion (or referral to other internal departments, if appropriate).
- Prioritising and managing many open cases at one time.
- Establishing and maintaining a good working relationship with their customer base.
- Assisting with testing and evaluating new technology as required.

**Monday - Friday, 08:00 -17:00**

**Hybrid working - 2 days in the office, 3 days at home**
- (Jo Holdsworth Recruitment - Recruitment Agency)_