Head of People Experience

4 days ago

Purfleet, United Kingdom Carpetright plc Full time

**Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energyenvironments.**

**With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experienceand inspire our colleagues. And our work is only just beginning.**

**It's not just our customers that we want to keep smiling, it’s our people too. We strive to create an environment where colleagues have a fantastic experience. By joining the team, you’ll have the opportunity to make a real impact on the continueddevelopment or our people and the business.**

**The Opportunity: Head of People Experience - Hybrid, Purfleet, Essex.**

This is an exciting opportunity to make a real difference, ensuring that Carpetright is an employer of choice, and we develop, retain, and engage great talent. Join us in leading and driving our colleague engagement and retention mission to be the best,enabling business growth through the management, implementation, and delivery of the most compelling and innovative strategies to maximise colleague engagement.

**About The Opportunity**:

- In conjunction with the HR Director, take ownership of the full People Experience journey at Carpetright to include learning, talent management, DE&I, internal communications, culture & wellbeing.
- Develop and implement joined up strategies/roadmaps across all areas of responsibility with a view to creating a brilliant colleague experience that drives business performance
- Work closely with the HR Director to shape and develop HR initiatives, policies and processes balancing the need to improve the employee experience with commercial reality.
- Support and lead on cross functional people related projects specifically focusing on our key strategic initiatives of engaging and retaining our best talent.
- Partner closely with key stakeholders across the HR function to diagnose strengths and opportunities across the employee lifecycle impacting employee experience.
- Be the authority on all thing’s People Experience within the organisation. Use experience, insights and thought leadership to challenge the status quo.
- Lead the development and delivery of a leadership development strategy to improve leadership capability, drive accountability and role model Carpetright values and behaviours.
- Support the HRD and Head of People Ops in leading the HR function.
- Lead and coach a team of learning professionals
- In conjunction with our Engagement & Communication Manager, devise and implement an Internal Communications strategy including a roadmap for delivery, ensuring our colleagues are informed and positively talk about us as an employer of choice.
- Review and implement a modern approach to Performance Management that drives performance and the right behaviours.
- Design an L&D strategy which encompasses leadership & management development, onboarding, career development, career pathways & frameworks including technical training.
- Provide support to the Learning & Development Manager to drive capability and performance through the Carpetright Academies and leadership development programmes.
- Take the lead on strategic workforce planning to identify current and future skills and develop talent management plans to identify, grow or acquire organisational capabilities including effective succession planning and new talent development schemes.
- Ownership of creating a wellbeing strategy which aims to build a resilient workforce whilst ensuring colleagues feel supported and educated
- Take ownership of a companywide colleague engagement surveys (plus other colleague surveys) including ensuring there are business/departmental action plans in place based on the output.

**About Your Experience**:

- Previous experience of leading in the areas of Learning and Development, Talent & DE&I, a senior level, preferably in a large, multi-site consumer facing organisation
- Proven experience designing and delivering People Experience programmes that effectively brought commercial objectives to life, including engagement data
- A great understanding of how to define current and future capability needs of the organisation and how they drive strategic workforce planning and the learning & development strategy.
- A strong track record of improving engagement and retention within a distributed retail organisation, and the ability to create a unique employer brand aligned to the culture, mission, and values.
- Proven exemplary written and verbal communications skills, plus experience storytelling in other mediums such as video or major in-person/hybrid events

**About You**:

- Passionate about people and helping them feel part of something bigger.
- Able to find the balance between impactful colleague communications and translating that into commercial language for business leaders
- People oriented thinking: creating a culture of mutual respect where everyone is treated fairly and has a voice
- **Strong attention to detail** and sees the bigger picture. Able to move seamlessly from focussing on detail to the broad strategic challenges and contributing to the development of the whole business.
- Performance focused & results driven; committed to delivering initiatives on time and to budget. Clear in direction,and unrelenting in execution
- Innovative and entrepreneurial in mindset and approach
- Strong legacy of driving change (and ideally growth) with the ability to demonstrate evidence of successfully delivering change
- A healthy sense of humour and someone who believes the working environment should be an enjoyable and challenging place to be, and who values and respects the contribution of everyone within the business at whatever level.

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