Digital and Corporate Applications Team Lead

2 weeks ago


Belfast, United Kingdom Adecco Full time

**The Opportunity**

**Responsibilities**
- Lead a team located in Dublin and Belfast in supporting and maintaining the availability of all existing and new business operational Digital and Corporate Applications within the remit of the IT Applications function.
- Manage relationships with third party support partners, including oversight and management of contracts and service level agreements, ensuring service review meetings take place, prioritising issues and ensuring compliance with service level argeements.
- Responsible for Release Management of all systems within the Digital and Corporate Applications Team.
- Assessment of technical problems followed by the tracking and co-ordination of issue resolution, sometimes on an emergency basis.
- Lead the management of escalated incidents, managing key stakeholders and ensuring alignment with the Incident Management process.
- Develop and engage in Service Improvement plans, driving forward change in relation to the services provided within the Digital and Corporate Appplication area
- Ensure that appropriate business continuity, risk management programmes and incident reporting procedures are implemented and in place.
- Support project delivery across the CPIO directorate; providing input on requirements, design reviews, deployment and supporting transition to support.

**Skills & Experience**
- Third level qualification in a IT discipline, typically with 8+ years relevant experience.
- Experience leading people to deliver on business priorities and positvely impacting a function's ability to drive transformative change.
- Effective communicator, both in verbal and written communications to business and technical audiences.
- Passionate about the employee and stakeholder experience, strong service and customer orientation, and commercially focused.
- Significant experience in the disciplines of Application Support, Service Management, Service Delivery, and Incident and Problem Management in a complex IT environment.
- Expert at managing the delivery of critical services through 3rd party vendors.
- Demonstratable track record of Project and Change delivery.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Neil McCallum



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