Retail Administrator
3 months ago
**Job Title: Retail Administrator**
**Salary: £25,000**
**Location: Hall Green, Birmingham**
**Hours: Tuesday to Saturday 9am - 5pm**
**Description**:
Working for a successful and well-established retail company, we are recruiting for an efficient, organised and personable individual to support the growth and success of a small team by being responsible for assisting with the administration, whilst ensuring customers receive a first-class experience from start to finish.
**Key Duties**:
- Offer an excellent customer service experience face to face and over the phone, by maintaining customer relationships to ensure repeat business
- Assist with stock control and checks to ensure inventory records are accurate
- Taking orders and seeing through from start to finish
- Upselling of products, and taking care of any customer concerns or complaints that may arise
- Assist with booking survey and fitting appointments with the customers
- Assist with monitoring installation standards
- Assist with monitoring the day-to-day financial operations within the company, such as invoicing and credit control
- Updating the systems with order information
- Ensure up to date employment law/health and safety regulations are adhered to and guidance is provided to employees
- Attend any training, seminars, exhibitions etc.; deemed relevant to the role
**Key Skills/Experience Required**:
- Full product training will be given, however, experience in a similar role is essential
- The ability to follow a process through from start to finish
- Excellent organisation skills, accuracy and attention to detail with excellent customer service skills and experience
- A friendly, approachable manner with the ability to multi task and prioritise with a can do attitude
- A good understanding of maths and measurements
- Experience of suggesting and implementing new procedures
This is an excellent role for an experienced Administrator to work in a varied role within a busy, friendly environment. In return you will receive a salary of £25,000 depending on experience.
**Job Types**: Full-time, Permanent
Pay: £24,000.00-£25,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Weekend availability
Work Location: In person
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