Customer Service Assistant

2 weeks ago


Manchester, United Kingdom Brook Street Full time

Brook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full time customer focused roles for a Public Sector client based in Manchester city center. If you have an eye for customer service and love interacting with thepublic then this role is for you

These roles are initially for a six-month's period, with the option to move on to a fixed-term contract upon completion of this.
- Excellent communication and interpersonal skills
- The ability to develop and maintain good working relationships with colleagues
- Basic IT skills, as appropriate systems training will be provided
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
- Excellent organisational skills with great attention to detail
- The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence

**Desirable, but not essential, experience in**:

- Working in a customer-facing environment
- Working in a high-volume processing environment

**The role may require you to**:

- Capture and digitise information as part of a process
- Act as a first point of contact for customers
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Manage challenging situations displaying professionalism at all times
- Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times



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