Operations Support Desk Adviser

3 weeks ago


Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

Based within the Emergency Operations Centres, The Operations Support Advisers are a team who are responsible for providing first line support on all matters associated with Trust wide Logistics including vehicle breakdowns, clinical technology issues and estate faults.

The Operations Support Advisers are responsible for ensuring all incidents are recorded accurately and escalated to the most appropriate service provider for resolution.

The Operations Support Advisers reports directly to the Trust Incident Manager and are responsible for providing regular operational updates on vehicle, equipment and crew downtime.

The role is 24/7 365 days a year and we work shifts to achieve this.
- Receiving fault reports for medical devices, Radio communications equipment and Mobile Data systems. Using own knowledge to provide suggested fault resolutions and allocating service requests to the corresponding team within the Logistics Department or external supplier if further remedial work is required.

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

This role will involve communicating with our ambulance colleagues via radio and telephone and leasing with external contractors to overcome logístical barriers to service delivery.

For further information about this role please see attached the job description and person specification.



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