Operations Support Coordinator

4 weeks ago

Exeter, United Kingdom The Guide Dogs for The Blind Full time

**Reference **:001745

**Publication end date **:10/04/2023

**Employment Details**:
**Contractual hours**:
35.00

**Salary**:
£18,500 - £20,250 dependent on experience

**Vacancy location**:
**Location**:
England, South West, Exeter

**Vacancy details**:
**Directorate**:
Operations - South West & Wales

**Job Title**:
Operations Support Coordinator

**Job Level**:
Support Provider

**Contract type**:
Permanent

**External job advert**:
The Operations Support Coordinator provides a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service, and efficient professional and administrative support.

If you are successful, you will be joining a team who are energetic and passionate about the work of Guide Dogs.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

We’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

For this role you’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. This is predominantly an office based role with the opportunity for some home working.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

We reserve the right to close adverts earlier than the closing date.

**Diversity**

**Safeguarding**

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

**Essential**
- Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent)
- Excellent verbal, written, and reading skills required for communications. Good level of mathematics required for financial data processing.
- Experience in a customer service role, and/or office/administration role.
- Completing basic H&S risk assessments.
- Experienced in the use of CRM systems.

**Desirable**
- Lived experience of vision impairment (either self or direct family member).
- Experience of dealing with complex queries and/or complaints.
- Knowledge of Salesforce or CARE database.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

**How to apply**

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

**Application Closing Date**:
10/04/2023

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