Head of Workplace Services

1 week ago

Watford, United Kingdom Allwyn Full time

**About us**:
We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10-year licence) to operate the National Lottery starting February 2024. ‍

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK’s most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.

**Role Purpose**:

- To provide a comprehensive property management service to the needs of the business.
- To oversee the provision of customer focused workplace solutions to the needs of the business.
- The Social Value team is key partner for the role, alongside the People team regarding an engagement and workplace satisfaction perspective.

**Role Responsibilities**:

- To provide a comprehensive Property Management Service.
- The provision and management of a customer focused Facilities & Support services to the demands of the business
- Management of major building projects to the demands of the business including fit outs, refurbishments, churn programmes etc.
- The provision of a Healthy & Safety working environment complying with all statutory regulations.
- The provision of effective physical security/access control systems at Camelot premises nationwide.
- To align with the Corporate Responsibility department in strive to Carbon footprint reduction.
- Re-branding of Tolpits Lane Campus, Pinewood Studio strategy, Watford HQ review and Allwyn office set up in Warrington at SGi facility.

**Key Measures of Success**:

- **Strategic Property Guidance**: Provide insightful recommendations to Operating Boards for aligning property decisions with long-term business objectives and licensing needs.
- **Comprehensive Property Management**: Lead property-related matters, including acquisition, lease negotiations, rent reviews, and rates appeals, ensuring compliance and strategic fit.
- **Effective Stakeholder Management**: Coordinate discussions, reviews, and negotiations with Landlords, Finance, Occupiers, and suppliers to secure approvals for operating and capital budgets, maintenance programs, and payment schedules.
- **Financial Insight and Compliance**: Collaborate with Finance and external auditors to review rental and dilapidation provisions, ensuring financial accuracy and adherence to requirements.
- **Customer-Centric Workplace Support**: Manage customer-focused Workplace Support services tailored to meet the dynamic business demands of the Camelot group companies.
- **Reliable Data Centre Operations**: Oversee policies, procedures, and day-to-day operations of Data Centres to maintain operational excellence, providing reliable services throughout the year.
- **Dynamic Team Leadership**: Guide, mentor, and develop the Workplace Services team, fostering a culture of continuous improvement and exceptional customer service.
- **Innovation and Efficiency Enhancement**: Continuously explore benchmarking, innovative solutions, and alternative processes to elevate service quality while maintaining cost-effectiveness.
- **Financial Management and Supplier Relations**: Conduct annual contract negotiations with key suppliers, ensuring compliance with SLAs and evaluating performance through regular reviews.
- **Transparent Communication and Collaboration**: Routinely update the business on ongoing issues, projects, and progress, while collaborating closely with IT to address any Data Centre-related concerns.
- **Budget Oversight and Resource Allocation**: Skilfully manage annual operating budgets, strategically allocating resources for major building projects, such as refurbishments, office setups, and closures.
- **Safety, Compliance, and Sustainability Champion**: Lead the provision of a Healthy & Safe working environment that complies with regulatory standards and actively drive initiatives for reducing energy consumption, waste, and carbon footprint in alignment with Social Value targets.

**Key Skills and **Experience**:

- **Property Management**: Proficient in lease negotiations, acquisition, and rent reviews.
- **Facilities Management**: Strong oversight of workplace support services and Data Centre operations.
- **Project Management**: Skilled in managing building projects, from refurbishments to new setups.
- **Health & Safety Compliance**: Expertise in ensuring a safe and compliant work environment.
- **Team Leade

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