Head of Internal Communications
4 days ago
**Join us on the Journey...**:
We have an exciting opportunity for a **Head of Internal Communications** to join our team here in Birmingham. The primary responsibility of this position is to lead the strategic development and execution of all UK divisions’ internal communications with the aim to engage, inform and motivate colleagues, recognising the culturally diverse nature of the business and the need to connect front-line colleagues through highly creative communications.
Leading a team of talented internal communication professionals, the core purpose of the role is to strategically advise, develop and deliver the IC strategy and plans for the UK Division on internal communication and crisis communications. The postholder will work closely with the Group communications function and collaboratively across the global internal communications community to share learnings and best practice.
**What you’ll do**
- Create an integrated Internal Comms strategy for the UK Divisions that aligns with the Group’s evolve strategy values and business objectives, which builds on and seeks improvement to the overall engagement scores
- Ensure the communications needs of the UK division are balanced with the operational needs of the separate businesses within the UK by working proactively with the operational divisions senior leadership teams,
- Ensure the business and its leaders are effective communicators. This includes creating toolkits which are aligned with the brand and the National Express’ culture and ways of working.
- Oversee leadership communication including writing announcements from the UK CEO and divisional MDs. Copywriting and proofreading monthly magazine NXUK, Workplace.
- Contribute to the crisis communications plan.
- Establish and track metrics that help correlate internal communications programs to organisational performance. Regularly evaluate the quality and effectiveness of the internal communication strategy, and identify areas for revision and improvement.
- Lead the UK internal communications function with the responsibility to create and implement an internal communications strategy to support the embedding of the business strategy for the UK division, of circa 7500 employees.
- Working with communications team colleagues, HR, marketing and commercial teams to ensure there is alignment between internal and external communication. Championing internal communications best practice and consistency of strategy and delivery.
**What you'll need...**
- Senior internal communications experience with a track record of driving employee engagement across diverse organisations
- Experience in a fast-moving, complex environment where colleagues are working remotely such as a retail environment
- An effective leader and team player
- Credible, authoritative and influential in a senior environment
- Exemplary communication skills both written and verbal
- An expert in social media and how to use these channels to drive best in class internal communications.
**What we offer in return for your hard work and commitment**:
- A free National Express West Midlands bus pass for you
- Free nationwide National Express coach travel for you and your partner and 50% discount for friends and family*
- A smart comfortable uniform
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Access to our award winning Health Bus; providing free and accessible health checks
- Access to our Employee Assistance Programme which includes free counselling and further support to improve your health and wellbeing
- An opportunity to take part in our Cycle to work scheme
**National Express**:
Joining National Express means joining a company which makes a big difference to the people and communities we serve. Our people really are the secret to our success. At the centre of a growing and successful global company with operations on four continents, National Express has unrivalled opportunities to develop your career. Join us on the journey where you will become part of an extended family.
**Things to note...**:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
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