Customer Service Representative

7 months ago

Loughton, United Kingdom Marshall Motor Group Full time

We are seeking a Customer Service Representative to join our Loughton Contact Centre. You will assist in providing a high-quality service for our customers and gain great exposure to our brand. This role is offered on a full time and permanent basis.

We can offer a fantastic range of benefits in an environment that offers career development where you will be given autonomy, support and a platform to succeed. These include:

- Uncapped individual bonus scheme
- 25 days annual leave (not including Bank Holidays) increasing with length of service
- Colleague referral fee up to £2,000
- Discounted Car Purchase Scheme & Colleague Car Benefit Offers
- Discounted Service / Parts / Bodyshop services
- Pension Scheme
- Free life assurance equivalent to twice your salary
- Free Eye Care Vouchers
- Cycle To Work Scheme
- Employee wellbeing services
- Loyalty, Above & Beyond and Long Service Awards
- Discounted Shopping Portal
- Training and Continual Self-Development

**What experience do I need?**
- Influencing skills with the ability and confidence to convert enquires into bookings
- Providing excellent customer service to maximise customer retention
- Fantastic listening skills to understand customer requirements and needs
- Attention to detail when using multiple systems
- A willingness to learn and develop your product knowledge
- Professionalism, with a commitment to adhere to process and procedure

**What will I do on a daily basis?**

As a Customer Service Representative, you will be representing both Marshall Motor Group and our BMW division.
- Answer all incoming calls from customers wanting to book vehicles in for service/MOT/Repair
- Assisting the needs of the customer
- Maximising Workshop bookings through objection handling/meeting customer requests
- Building positive relationships with customers
- Capturing customer detail, GDPR preferences
- Sales through customer service

**Is training provided?**

We believe in the importance of developing our people and will invest in you and your career should you demonstrate the desire and determination to progress.

Training will take place in our dealership on a 1-2-1 basis, then mentoring support throughout your first month of starting the role. You will be shown and have use of all live systems and have total visibility of the customer’s Aftersales journey in order to understand the importance this role has within our business.

**How can I progress my career?**

**Why Marshall Motor Group?**

We are one of the UK’s largest dealer networks, working with many of the most popular manufacturer brands, operating 142 franchise dealerships representing 23 manufacturer car, van, truck, and bike brands across 33 counties throughout England.

Marshall Motor Group is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Loughton, IG10 3UF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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