Customer Service Representative Team Leader

7 months ago

Loughton, United Kingdom Marshall Motor Group Full time

We are currently recruiting for a Team Leader to drive the performance of the Customer Service Representative team at our Contact Centre in Loughton. You will be provided with on-the-job training and support by your colleagues and manager. You will be joining a friendly and supportive team at Reading.

We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed. These include:

- 25 days annual leave (not including Bank Holidays) increasing with length of service
- Colleague referral fee up to £2,000
- Discounted Car Purchase Scheme & Colleague Car Benefit Offers
- Discounted Service / Parts / Bodyshop services
- Training and Continual Self-Development
- Free Eye Care Vouchers
- Cycle To Work Scheme
- Pension Scheme
- Employee wellbeing services
- Free life assurance equivalent to twice your salary
- Loyalty, Above & Beyond and Long Service Awards
- Discounted Shopping Portal

**What will I do on a daily basis?**

As Team Leader at the contact centre you will plan, direct and motivate all team members to ensure team performance is at a high standard to increase sales and improve customer service and satisfaction. You will development and maintain customer relations during the ownership of their vehicle with the objective to increase business opportunities and repeat customer loyalty. You will be expected to manage the team to achieve acceptable targets for completed daily calls lead generation and conversion to invoiced business as set by the CSU Manager/ After Sales Director/Group Operations Director/Manufacturer and maximising the profit of the team.

**What experience do I need?**

We are looking to speak with you if you have a minimum of 2 years’ experience in automotive/ contact centre or telesales management. You have will excellent communication skills and show you have desire to drive the team to achieve high standards of designed customer care suited to the individual brands. For this position, you must have the necessary interpersonal skills to successfully manage a team and their performance. The ability to communicate effectively at all levels of management is essential in this role. You should have the ability to utilise project management skills and be able to use your analytical skills to the full. You must have the ability to understand, review and implement current and new processes.

**Why Marshall Motor Group?**

We operate 142 franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 33 counties in England and Wales.

Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Loughton, IG10 3UF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

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