IT Service Desk Team Leader

4 days ago


Loughton, United Kingdom ITECCO Full time

**Role: IT Service Desk Team Leader**
**Location: Loughton, Essex**
**Salary: £30,000 - £35,000**

I am recruiting for an exciting opportunity for an IT Service Desk Team Leader to join a rapidly growing construction company who span across 40 locations with a head count of 400 users. You will be assisting the infrastructure analysts with problem resolutionand technical implementations.

If you are successful my client will create a clear path and put together a plan where it makes it a given that you will succeed, develop, and achieve certifications which will be paid for. I will list the key responsibilities of the role below along withthe benefits.

**Benefits Include**:

- 25 days + BH (Christmas shutdowns)
- Pension Plan
- Pool car
- Healthcare

**Technical Skills**:

- Assisting the Infrastructure Analysts with problem resolution and technical implementations.
- Providing the highest standard of 2nd Line Level Technical Support across the Group and with external suppliers and supporting partners
- Monitoring team performance to achieve SLA levels and ensure all tickets received by the Service Desk are dealt in a timely manner.
- Managing the technical relationship with all our users and ensuring that a high degree of customer service is always met.
- Take ownership of escalated tickets and manage through to completion.
- Recommend changes to internal systems to align with business needs and ensure future proofing.
- Take ownership of the IT asset management system. Ensure all IT assets changes, contracts and warranty details are recorded and maintained for accuracy.
- Be available to attend site visits and training courses, including some out of hours work when needed.



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