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Customer Service Agent

4 weeks ago

Loughton, United Kingdom Mr Lender Full time

**Benefits**
- Working within a newly refurbished dedicated office space with onsite employee gym.
- On site parking
- Central Line Train station within one-minute walk with quick access to Central London.
- Close road links to M11/M25/A406/A12 and London.
- Breakout space including games tables/machines
- Social events
- Pension Scheme
- Healthshield (health cash back scheme and counselling services).
- 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days).
- Eye Test / Glasses reimbursement scheme.
- Various team and personal reward incentives.

**Main Duties and Responsibilities**

Our aim is to provide the best possible customer service to each and every customer, which includes;
- To achieve your individual daily targets as set by your Team Leader.
- Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company.
- Answering queries from customers that have a future payment due or that are overdue in paying their loan.
- Assisting customers that are in financial difficulty and unable to pay their loan, including vulnerable customer’s.
- Handling customers Refund’s and Cheque’s.
- Updating customer accounts accordingly with all the information received from any form of communication.
- Work within the quality assurance guidelines and carry out the standard compliance checks.
- This is a summary of the role and the employee is expected to undertake additional ad-hoc duties_

**Person Specification /Skills/Education and Attributes**:

- GCSE grade C or above in English and Maths (or equivalent)
- Confident telephone manner - Experience in telephone work is desirable
- Strong written, listening and verbal communication at all levels
- Accurate attention to detail
- Ability to manage own workload and meet Company targets
- Work as an effective team member
- Excellent customer service - ability to provide solutions
- Computer literate
- Excellent administrative skills
- You must act with integrity.
- You must act with due care, skill and diligence.
- You must pay due regard to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Gym membership
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Loughton, IG10 3TQ: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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