Customer Service Assistant
1 week ago
**Customer Service Assistant**
A fantastic opportunity has arisen with a fast paced, growing start-up App which is helping thousands in the UK save money every day.
We are recruiting for an outgoing and enthusiastic individual to join our growing team that can work across our multi-channel consumer engagement channels, responsible for delivering an exceptional customer experience.
**Main Purpose of the Role**
To be responsible for handling incoming customer queries and questions. Consistently providing exceptional customer service, promoting brand loyalty and contributing to the overall success of the company.
**Key Deliverables**
Duties to include, but are not limited to:
- Support in providing the highest level of customer service to build customer loyalty to the JamDoughnut brand.
- Report on key KPIs around customer engagement and satisfaction.
- Develop and manage self-service support methods within Intercom helping consumers to proactively receive advice and support within the App
- Proactively identify and feedback initiatives based on customer insights
- Manage our risk process with management of Know Your Customer
- Monitor and manage customer reviews ensuring we optimise positive reviews and resolve any customer issues
- Monitoring overall customer satisfaction levels liaising with marketing and the management team to ensure any known issues are raised in a timely manner
- Enthusiastic about working in a start-up environment
- Ambitious and driven with strong written, listening and verbal communication skills
- Excellent attention to detail and the ability to deliver solutions
- Ability to manage own workload and meet timelines
- Work as an effective team member
- Excellent customer service skills - ability to provide solutions
**Job Types**: Full-time, Permanent
**Salary**: From £25,000.00 per year
**Benefits**:
- Free parking
- On-site gym
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Loughton: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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