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Customer Service Specialist

4 months ago

Oxford, United Kingdom Inchcape Full time

**Customer Service Specialist / STAR Expert - Mercedes-Benz Oxford**

**£26,000, OTE £30,000 + Great Company Benefits**
**45 Hours full time with part time options**

We are all about rewarding hard work at Inchcape; as a Customer Service Specialist and **STAR Expert for Mercedes-Benz** your manager and the team will support you to reach your potential, so there’s no limit to what you can achieve. You’ll receive a competitive salary, along with access to great benefits including:

- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family.
- **Annual leave** - A minimum of 33 days annual leave (including bank holidays), rising with long service.
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
- **Your Wellbeing** - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face.
- **Your Discount -** From Apple to Asda and everything in between, we offer discounts that save you money every day.
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
- **Your Recognition** - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health.
- **Cycle to Work** - Get a bike and or cycling gear at a significantly reduced price.
- **Community Volunteering day** - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.

**Job Introduction**

As a Customer Service Specialist and **STAR Expert**, you will be an ambassador for one of the world’s leading brands working for a global company. You will guide the customer through their journey as the first point of contact in the dealership, helping them to understand the benefits of the Mercedes-Benz brand.

You will offer non-pressurised advice and provide support with any technical questions. **Don’t worry if you don’t have previous automotive experience as this is not essential; full training will be provided. **You will receive excellent training from both Mercedes Benz and Inchcape, which will provide you with the product knowledge, industry understanding and everything you need to ensure you are an **’expert’** in all things Mercedes-Benz.

Above all, you will be proud to represent Inchcape Mercedes-Benz, and you will get great satisfaction from helping customers who share your passion for the brand.

**Role Responsibilities**
- Proactively approaching customers in the showroom to offer help and advice
- Proactively supporting customers through Online Showroom processes
- Providing customers with relevant information on all Mercedes-Benz products and services available through the retailer including aftersales
- Responsible for keeping up to date with the latest Mercedes Benz product information
- Planning and managing the test drive process with the sales executive and offering product insight during the test drive around the customer requirements
- Understanding where the customers are in their journey and assessing their needs and requirements, with a view to passing any relevant information onto the sales executive/manager, keeping the customer experience smooth at all times
- Making sure that the showroom is always presentable for customers at all times
- Working closely with After Sales colleagues to provide an excellent vehicle hand-over experience for our customers
- Responsible for customer connectivity to the Mercedes Benz digital platform
- Involvement in showroom and launch events

***

**Skills & Experience Required**
- Ability to provide a first class customer service with energy and enthusiasm
- Previous experience in a customer environment would be preferable but not essential
- Excellent listening and communication skills
- Understanding of digital and social media
- A passion for helping customers and an eagerness to share that passion with others
- Ability to work autonomously, whilst still having a team-oriented way of working
- Always keen to help and support others
- Driving Licence essential

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised d