Service Designer

2 months ago

London, United Kingdom Solirius Consulting Full time

We’re an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide human-centred solutions that lead to positive outcomes. We do this with multidisciplinary teams of strategists, architects, developers, designers and analysts working closely alongside client stakeholders and end users.

We operate as a flat organisation, and believe in trusting and supporting our team to operate independently, making the most of their expertise. We believe in giving everyone an opportunity to continually learn and grow in the direction they choose, and we actively help people to shape the career they want. We take work-life balance seriously, enabling people to work flexibly where possible and we strive to create a fun and relaxed working environment allowing our team to thrive.

We believe diversity makes us a stronger company and we seek to employ people with different ideas, styles and skill sets, each able to contribute in unique ways. This diversity engenders a richer, more creative environment - one in which our people, clients and end-users can all benefit.

**Requirements**:
We’re looking for a Service Designer to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.

You’ll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences.

We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who’s keen to develop their ‘T-shaped’ skills and is not afraid to take on new challenges

User-centred design
- You understand user-centred design activities at all levels, from the ‘big picture’ through to detailed interaction, visual, content and information architecture design.
- You’re able to understand, facilitate and communicate a vision of change from both business and user perspectives.
- You’re experienced in mapping service experiences and defining changes to meet user and business needs.
- You’re experienced at rapid prototyping to test, iterate and validate solution designs.
- You’re able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs.
- You’re experienced at working with agile development teams and stakeholders to co-design products and services to meet user needs.
- You’re also able to support and coach teams and stakeholders in the use of user-centred design and agile methodologies.
- You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
- You have a detailed understanding and experience of working to the Government Service Standard. (essential)

Research and analysis
- You know how to map and engage with different stakeholder groups.
- You’re able to carry out user research across internal and external user groups, utilising different research methods as appropriate.
- You’re experienced in the analysis and synthesis of qualitative and quantitative research data and findings, and are able to communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions.
- You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.

Communications and productivity
- You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels.
- You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints.
- You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
- You’re keen to support the development of Solirius’ internal culture, tools, processes and growth opportunities.

Equality & Diversity:
Solirius Consulting is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics.

**Benefits**
- Competitive salary, dependent on experience
- Flexible working / Work from home
- Generous annual discretionary bonus
- 25 days annual leave + bank holidays
- 5 days allocated development training per year
- Contributory pension
- Gym membership
- Annual away days and social events

  • Service Designer

    1 month ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Service Designer Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract: Permanent Working hours: 35 hours...

  • Midweight Service Designer

    1 day ago

    London, United Kingdom Government Digital Service Full time

    **Details**: **Reference number**: - 296235**Salary**: - £50,694 - £62,500- Based on capability. The base salary of this grade is £55,794 for London and £50,694 for other locations. Offers made above this will be made up with a specialist pay allowance**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - GDS - Identity...

  • Kitchen Designer

    3 weeks ago

    London, United Kingdom Designer Recruitment Limited Full time

    **Designer Recruitment are working on an exciting new project offering Kitchen Designers in the UK an opportunity to work in Australia. This would be a fully sponsored role and our client would conduct all necessary paperwork on your behalf. What a fantastic chance to do the job you love in one of the world's most sought-after travel destinations.** This is...

  • Service Designer

    2 weeks ago

    London, United Kingdom (1387) IBM Service Centre UK Limited Full time

    Introduction In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption...

  • Junior Digital Service Designer

    2 months ago

    London, United Kingdom Service Care Solutions - Criminal Justice Full time

    Service Care Solutions are looking for an Junior Digital Service Designer to work on a Hybrid basis for a Government entity in London. The Junior Digital Service Designer is responsible for: - Understanding user needs and assisting in designing services that meet them. - Collaborating with multidisciplinary teams to understand user behaviour and...

  • Designer

    2 months ago

    London, United Kingdom Service Care Full time

    **The Role** Key purpose of the role is to promote the work of a local authority by creating original, high quality, creative concepts in response to briefs, that conform to the brand guidelines. The role also requires you to generate high quality concepts for targeted campaigns that work across social media only as well as digital and print, that focus on...

  • In-house Bookkeeper

    4 days ago

    London, United Kingdom Designer Fashion Business Full time

    In-house Bookkeeper - Designer Fashion Business Job Responsibilities - Record purchase invoices in the accounting software, ensuring that all costs are correctly allocated. - Be a point of contact for communication with suppliers, process payments, including internationally. - Preparation of VAT Returns. - Ensure all payments are made in a timely and...

  • Creative Designer

    4 days ago

    London, United Kingdom Government Digital Service Full time

    **Details**: **Reference number**: - 337380**Salary**: - £40,850 - £48,243- The base salary of this grade is £44,500 for London and £40,850 for other locations.**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - GDS - Business and People Services**Type of role**: - Digital**Working pattern**: - Flexible...

  • In-house Bookkeeper

    1 month ago

    London, United Kingdom Designer Fashion Business Full time

    In-house Bookkeeper - Designer Fashion Business Job Responsibilities - Record purchase invoices in the accounting software, ensuring that all costs are correctly allocated. - Be a point of contact for communication with suppliers, process payments, including internationally. - Preparation of VAT Returns. - Ensure all payments are made in a timely and...

  • Design Services Designer

    3 weeks ago

    London, United Kingdom Stealth iT Recruitment Full time

    Job Description What you'll do: Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build...

  • Service Delivery Specialist

    1 month ago

    London, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Service Delivery Specialist to work in London. Location: South West London / Hybrid Pay: £500-£650 per day **Job Purpose**: - The Integration, Development & Delivery Specialist is a practical role to oversee development, delivery and service management of technical integration services. - This ranges from...

  • Principal Service Designer

    2 months ago

    London, United Kingdom Cornwaliis Elt Full time

    **Principal Service Designer - Service Design, User-centred Design, Figma, Finance, Risk**: **Job title**: - Principal Service Designer - Service Design, User-centred Design, Figma, Finance, Risk**Location**: - South East London**Job type**: - Contract**Salary**: - £700 - £750 per day**Sector**: - Sell Side**Contact**: - Tom Lynch**Call**: - 020...

  • Experience Designer- Researcher

    2 weeks ago

    London, United Kingdom Parliamentary Digital Service Full time

    Generating insights into the users of our digital products and services, you will act as the customer's champion. We will look to you to guide the design process with skill and tenacity as you: plan, design and conduct wide-ranging analysis from briefs through to final reports build a high-performing culture that truly values user insights promote a...

  • Experience Designer- Researcher

    2 weeks ago

    London, United Kingdom Parliamentary Digital Service Full time

    Generating insights into the users of our digital products and services, you will act as the customer's champion. We will look to you to guide the design process with skill and tenacity as you: plan, design and conduct wide-ranging analysis from briefs through to final reports build a high-performing culture that truly values user insights promote a...

  • Experience Designer- Researcher

    1 week ago

    London, United Kingdom Parliamentary Digital Service Full time

    Generating insights into the users of our digital products and services, you will act as the customer's champion. We will look to you to guide the design process with skill and tenacity as you: plan, design and conduct wide-ranging analysis from briefs through to final reports build a high-performing culture that truly values user insights promote a...

  • Experience Designer- Researcher

    1 week ago

    London, United Kingdom Parliamentary Digital Service Full time

    Generating insights into the users of our digital products and services, you will act as the customer's champion. We will look to you to guide the design process with skill and tenacity as you: plan, design and conduct wide-ranging analysis from briefs through to final reports build a high-performing culture that truly values user insights promote a...

  • Assistant Retail Assistant

    2 weeks ago

    London, United Kingdom Designer Exchange Full time €13

    Designer Exchange is the leading destination for buying, selling, and exchanging pre-loved designer accessories. This is a full-time on-site role as a Sales Assistant located in our brand new Flagship store in London located on the Brompton Road. As a Sales Assistant, you will be responsible for assisting customers, providing excellent customer service,...

  • Assistant Retail Assistant

    4 weeks ago

    London, United Kingdom Designer Exchange Full time

    Designer Exchange is the leading destination for buying, selling, and exchanging pre-loved designer accessories. This is a full-time on-site role as a Sales Assistant located in our brand new Flagship store in London located on the Brompton Road. As a Sales Assistant, you will be responsible for assisting customers, providing excellent customer service,...

  • Assistant Retail Assistant

    1 week ago

    London, United Kingdom Designer Exchange Full time €13

    Designer Exchange is the leading destination for buying, selling, and exchanging pre-loved designer accessories. This is a full-time on-site role as a Sales Assistant located in our brand new Flagship store in London located on the Brompton Road. As a Sales Assistant, you will be responsible for assisting customers, providing excellent customer service,...

  • Assistant Retail Assistant

    1 week ago

    London, United Kingdom Designer Exchange Full time €13

    Designer Exchange is the leading destination for buying, selling, and exchanging pre-loved designer accessories. This is a full-time on-site role as a Sales Assistant located in our brand new Flagship store in London located on the Brompton Road. As a Sales Assistant, you will be responsible for assisting customers, providing excellent customer service,...