Outpatient Booking Administrator Operator

2 weeks ago


Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

We are looking to employ new members of our team based at Peterborough City Hospital.
You will work in the outpatient appointment booking office dealing with a large number of referrals received daily from a wide range of sources. There is a requirement to receive and make phone calls from patients and other sources within and out of the Trust.

The role involves a range of administrative duties from registering patients on to the Patient Administration System, scanning referral letters and managing new referrals through the National ERS system for a variety of specialities.

You will be required to have a calm and professional manner, and be able to work under pressure and prioritise your workload.

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
Benefits to you
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
- NHS Pension Scheme:

- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- In-house physiotherapy Service;
- On-site canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
- Dealing with incoming and outgoing post
- Printing eReferral Alerts and Outpatient reports
- Filing and pulling of appointment letters and other items
- Scanning and photocopying
- Send fax correspondence as appropriate
- Updating Patient records on PAS from Data cleansing reports
- To assist with patient, secretary & ward requests for bookings / changes, ensuring they are dealt with on a daily basis working within specified and often tight deadlines.
- Update any patient information as necessary including GP details, addresses, mobile numbers, checking the NHS National Summary Care Record (SCR) for demographic and residency details.
- Update Trust IT systems e.g. E track, Somerset as required.
- Contact patients by phone agreeing a mutually agreeable appointment date/time taking into account National, Local and Trust targets, recording all offered appointments on to the PAS system.
- To process requests for Interpreters and/or Hospital transport services.
- To participate as a member of the team liaising with the public and hospital staff in all areas on a daily basis, ensuring a positive patient experience.

Participate in any initiatives within the Department to improve working practices.

For more information, please refer to the Job Description



  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    We are looking to employ new members of our team based at Peterborough City Hospital. You will work in the outpatient appointment booking office dealing with a large number of referrals received daily from a wide range of sources. There is a requirement to receive and make phone calls from patients and other sources within and out of the Trust.


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    Job summary We are excited to welcome individuals who bring their enthusiasm to our Outpatient Administration teams based at our Peterborough or Huntingdon site. We are seeking candidates who can maintain a calm and professional demeanour and be able to work under pressure and prioritise the workload. Excellent communication and customer service...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    We are excited to welcome individuals who bring their enthusiasm to our Outpatient Administration teams based at our Peterborough or Huntingdon site. Excellent communication and customer service skills are a must, and a positive approach to customer care is highly valued. Computer literacy is essential, as you will be working with various Trust Patient...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    We are excited to welcome individuals who bring their enthusiasm to our Outpatient Administration teams based at our Peterborough or Huntingdon site. Excellent communication and customer service skills are a must, and a positive approach to customer care is highly valued. Computer literacy is essential, as you will be working with various Trust Patient...


  • Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    Do you have good customer service skills, in person or on the telephone?Experience of Data Entry and using Microsoft Office?As an outpatients booking clerk your main responsibilities will include booking appointments, dealing with patient enquiries, adding/amending clinics, engaging with the specialties to resolve any issues, and the input of data on to...


  • Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    An exciting opportunity has arisen in the Outpatients Department for an outpatient's booking clerk. We have 5 full time vacant position available.To process electronic and paper referrals ensuring appointments are bookedin line with National, Local and Trust targets.To participate as a member of a team liaising with the public and hospital staffin all areas...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    Do you have good customer service skills, in person or on the telephone? Experience of Data Entry and using Microsoft Office? As an outpatients booking clerk your main responsibilities will include booking appointments, dealing with patient enquiries, adding/amending clinics, engaging with the specialties to resolve any issues, and the input of data on to...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    Do you have good customer service skills, in person or on the telephone? Experience of Data Entry and using Microsoft Office? As an outpatients booking clerk your main responsibilities will include booking appointments, dealing with patient enquiries, adding/amending clinics, engaging with the specialties to resolve any issues, and the input of data on to...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    Do you have good customer service skills, in person or on the telephone? Experience of Data Entry and using Microsoft Office? As an outpatients booking clerk your main responsibilities will include booking appointments, dealing with patient enquiries, adding/amending clinics, engaging with the specialties to resolve any issues, and the input of data on to...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    Be fully conversant with the computerised appointments system. Scan referrals on to and obtain information from Scanman the Trusts IT system for handling referrals. Refer each patient to the relevant Consultant/Clinician on the computerised Patient Administration System (PAS). Full training and support will be provided, with any changes or modifications to...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    An exciting opportunity has arisen in the Outpatients Department for an outpatient's booking clerk. We have 5 full time vacant position available. To process electronic and paper referrals ensuring appointments are bookedin line with National, Local and Trust targets.To participate as a member of a team liaising with the public and hospital staffin all...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Cancer Services Admin Team. We are looking to recruit two enthusiastic and motivated individuals to join our small but very busy and dedicated Reception Team. We have a part time vacancy at Hinchingbrooke Hospital, working days/hours to be agreed following successful interview. We also have a part time vacancy...


  • Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Cancer Services Admin Team. We are looking to recruit two enthusiastic and motivated individuals to join our small but very busy and dedicated Reception Team.We have a part time vacancy at Hinchingbrooke Hospital, working days/hours to be agreed following successful interview.We also have a part time vacancy at...


  • Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    We are looking for a motivated and flexible Booking Administrator to contribute to the delivery of high quality care to our patients.ENT is a busy service, which books admissions for surgical procedures undertaken within the department. You will be responsible for providing support to the team and arranging admission dates in line with treatment plans,...

  • Booking Administrator

    4 weeks ago


    Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    To book appointments for Cardiology/Respiratory Diagnostic tests and Procedures undertaken within the department, adhering to both 6 week diagnostic and 18 week RTT guidelines. - To monitor and maintain diagnostic waiting lists - To provide administrative support for the Cardiac / Respiratory Investigations Department - To support the smooth running of the...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Cancer Services Admin Team. We are looking to recruit an enthusiastic and motivated individual to join our small but very busy and dedicated Admin Team. The post holder will oversee chemotherapy booking within the Haematology/Oncology Department. The post holder will be responsible for co-ordinating the transfer...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Cancer Services Admin Team. We are looking to recruit an enthusiastic and motivated individual to join our small but very busy and dedicated Admin Team. The post holder will oversee chemotherapy booking within the Haematology/Oncology Department. The post holder will be responsible for co-ordinating the transfer...


  • Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    ''We have an exciting opportunity for a permanent position as a full time Outpatient Sisters Assistant within the General Outpatients Department We are a highly motivated department, seeing in excess of 150,000 patients per year across 2 sites. This role will support the Outpatients Sister and the senior nursing management team in the General Outpatients...

  • Booking Administrator

    3 weeks ago


    Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    ADMINISTRATION To book appointments for Cardiology & Respiratory Diagnostic tests and Procedures undertaken within the department, adhering to both 6 week diagnostic and 18 week RTT guidelines. To cancel, rebook and rearrange appointments as directed. To respond to general enquiries to the department Register referrals onto department computer system in...


  • Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Cancer Services Admin Team. We are looking to recruit an enthusiastic and motivated individual to join our small but very busy and dedicated Admin Team.The post holder will oversee chemotherapy booking within the Haematology/Oncology Department. The post holder will be responsible for co-ordinating the transfer...