Outpatient Booking Clerk

7 months ago


Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

We are excited to welcome individuals who bring their enthusiasm to our Outpatient Administration teams based at our Peterborough or Huntingdon site.

Excellent communication and customer service skills are a must, and a positive approach to customer care is highly valued.

Computer literacy is essential, as you will be working with various Trust Patient Administrative Systems for data input and retrieval.

**We are looking to recruit for the following**:
3 Booking team - full-time and part-time hours

1 Reception team - part-time (22.50 hours)

1 Contact Centre team - full-time or part-time hours

You will take on a varied range of administrative responsibilities, such as registering confidential patient data into the Patient Administration System, booking appointments in order from waiting lists, liaising with patient enquiries face to face and over the telephone, completing attendances, cancelling and rescheduling appointments as required. As a Receptionist, you will be the welcoming face for our patients.

As part of our commitment to supporting our employees we offer a range of benefits including:
Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
**Membership of the NHS Pension Scheme**:
Flexible working opportunities;
Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
Opportunities for career development and training to help you progress in your role;
Wellbeing support and activities to promote a healthy work environment;
Access to our in-house physiotherapy service;
On-site canteens offering subsidised meals;
Subsidised staff parking (currently free);
Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

To provide comprehensive administration to support Reception, Booking Teams and Contact Centre within Outpatients

To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority

Point of contact for patient, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments

Cover Reception areas, book patients attendance and any follow up appointments

Work closely with specialities escalating any capacity issues following the escalation process



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