Customer Service Apprentice

4 weeks ago


Newcastle upon Tyne, United Kingdom New College Durham Full time

Opportunity information

Salary £5.28 per week
Duration 15 months
Advert closing date 30/04/2023

Description

Quantum Pharmaceutical have an exciting opportunity for a Customer Service Apprentice to join their team to support the Customer Service Operations, along with studying the Customer Service Apprenticeship at New College Durham.

**Company Values**:

- Team Spirit - we foster a collaborative and supportive culture.
- Passionate - always working with compassion, purpose and enthusiasm.
- Honest - we operate with integrity and accountability.
- Agile - we are pioneers, always ready to adapt and evolve.

**Key Responsibilities**:
To follow, promote and enforce relevant SOPs, Job Aids, and Company policies and procedures.
- To maintain documentation filing systems within the department.
- To arrange archiving of documentation to be taken of site.
- To assist in administration duties i.e photocopying, data collection and data input.
- To maintain good housekeeping within the main office.
- To liaise with external customers (i.e. Delivery drivers).
- To develop knowledge and specialist terminology of products.
- To contribute to Quantum Pharmaceutical commitment to continuous improvement.
- To proactively support the businesses Operation by helping in other departments which may be busier than your own at a particular time.
- To provide reception, administration, and clerical support 1 day every 2 weeks.
- Receive and transfer telephone calls, connecting calls to staff members, taking brief messages.
- Manage visitor access via the entrance gate.
- Greet and welcome visitors to the Offices, ensuring they sign the visitor’s book and informing the relevant member of staff of their arrival.
- Monitor and ensure that the Reception area is tidy and projects a business-like image.
- Complete relevant paperwork in relation to customer complaints i.e. credits and return requests.
- Complete credit transactions on Microsoft Dynamics NAV.
- Support the team with returns assessment of goods returned by courier or customer.
- To undertake training that the Company deems mandatory/necessary.
- To proactively support the businesses operation by helping in other departments which may be busier than your own at a particular time.

**Health and Safety Responsibilities**:
The Management of Health and Safety at Work Regulations 1992 re-enacts the Health and Safety at Work etc. Act 1974, which places responsibilities on the employer and employees alike. In connection to this, the Company reminds employees of their duties under Section 7 of the act:
To take care for their own health and safety and that of others who may be affected by their acts or omissions. Additionally, employees must also co-operate with the company to enable it to discharge its own responsibilities successfully.

**Furthermore, all employees must**:

- Carry out assigned tasks and duties in a safe manner, in accordance with instructions, and to comply with safety rules/procedures, regulations and codes of practice
- If aware of any unsafe practice or condition, or if in any doubt about the safety of any situation, consult their Line Manager
- Obtain and use the correct tools/equipment for the work and not to use any that are unsafe or damaged. All tools, equipment and personal protective equipment must be stored in the approved place after use
- Ensure that all guards are securely fixed and that all safety equipment and personal protective clothing/equipment provided are used
- Not to operate any plant or equipment unless authorised
- To report any accident, near-miss, dangerous occurrence or dangerous condition to their Line Manager
- To switch off and secure unattended plant or equipment
- To avoid improvised arrangements and suggest safe ways of eliminating hazards
- Not to participate in horseplay or place fellow employees in danger by their actions

**General Responsibilities**:

- Champion the Quantum principles which underpin everything we do, living those values in daily Quantum life.
- Know Quantum’s strategy and ensure what you do on a day to day basis is in line with those strategic objectives.
- Ensure the work you do is of high quality and that Quantum standards, procedures and policies are followed at all times.
- Engage in personal professional development and attend mandatory training.
- Present the Company in a positive way at all times with internal and external clients, customers and staff.
- Comply with the Company’s HR policies and the Health and Safety policy at all times.
- Work flexibly and efficiently in order to meet internal and external customer needs, whilst maintaining the highest possible professional standards.
- Bring new ideas and approaches with an open mind.
- Maintain confidentiality and security at all times.

**Additional Duties/Responsibilities**:
The list of duties/responsibilities is not intended to be exhaustive, but gives a general indication of the tasks involved. It is the nature of the company that ta



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