CRM Consultant

3 weeks ago

London, United Kingdom Saga Full time

Job Introduction
**CRM Consultant - Saga Money**

**Salary £30,000 to £40,000 DOE**

**Permanent**

**FT - 35 hours per week**

**Remote Working **

**Remote/home working ** Saga work a hybrid approach requiring some team days in our London office. You will need to be within a reasonable commuting distance to London, Kings Cross Hub to undertake this role.**

Main Responsibilities
Joining us as CRM Consultant for Saga Money, you will be working closely with the Partnerships Marketing Manager and Acquisition Lead. You will be accountable for the following;
- To support the design and implementation of our CRM Programme for Saga Personal Finance (online & offline).
- Support the Marketing Acquisition Lead in designing the contact strategy and acquisition plans to deliver commercial objectives across Saga Money products.
- Demonstrate the ability to select prospects from the Saga databases for CRM, marketing campaigns and operational comms.
- Build effective & accurate Adobe workflows to facilitate campaigns.
- Be a confident user of Adobe Campaign for cross channel marketing.
- Manage the end-to-end delivery of all CRM campaigns: from creative brief to fulfilment.
- Consistently report on delivery and success metrics. (e.g. Response rates, open rates, click throughs, conversions)
- Be able to recommend changes to the CRM process to improve the efficiency and effectiveness of activity.
- Ensure all materials are in line with product and partners branding guidelines and fully compliant with financial regulations.

To successfully join us as our CRM Consultant, you will need to demonstrate the following skills and experience;
- Have previously worked as a CRM Executive / CRM Assistant / CRM Consultant and be a confident user on Adobe Campaign & Analytics.
- Can demonstrate proactive performance and delivery in a B2C marketing role.
- Can work with new and emerging technologies to deliver change and improvement to the CRM function.
- Be self-sufficient and able to work independently at pace.
- Have a flexible approach with a willingness to access additional responsibilities across our team when required.
- Able to measure campaign results translating data into actionable insights.
- Able to balance multiple projects and deadlines simultaneously.
- Be organised with great time management.
- Able to follow set processes that comply with a regulated environment.
- Previous experience in financial services desirable but not essential.

Our values are:

- **Precision Pace** - Always owning and making things happen.
- **Empathy** - Always aware of others.
- **Curiosity** - Always asking why.
- **Collaboration** - Always one team, the Saga team

Close date - 8th June 2023

Interviews will be held from w/c 12th June 2023

About The Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

**_Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner._**

LI-Remote”

Package Description
The standard benefits when you join Saga include:

- Remote working available where possible
- 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year
- Free private medical insurance after 1 years' service
- Workplace Pension
- AXA Be Supported
- A range of reductions and offers from leading retailers, travel groups and entertainment companies

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