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CRM Consultant

4 months ago

London, United Kingdom The Access Group Full time

CRM Consultant This role is a Maternity Cover role for 12 Months

Join the Access Family and see how we make software ideas become a reality

Our core value of 'Love Work, Love Life, Be You' has been central to our success, and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.

Who are Acteol?
We are a marketing software company who specialize in enterprise-level Single Customer View and CRM solutions. We have a fast-growing team who work directly with our clients supporting them with everything from segmentation to campaign delivery and strategy.

About you;
The Senior Account Manager provides proactive support and manages each of their client’s requirements on a day-to-day basis. They will have a good understanding of the client's overall data structure and the associated activity which has been implemented to drive additional visits and spend. They should also have an understanding of the broader industry trends in which the clients operate to help advise on new activity to further the results from CRM.

Key skills and tasks
  1. Form strong relationships with clients so they see us as a partner and the go-to person for help in all things customer data
  2. Proactively support customers, for example, advising on campaign best practice, multi-channel customer engagement, loyalty mechanics setting up audiences to target customers, validating data queries and campaign results
  3. Providing client education and training
  4. Troubleshooting implementation issues to ensure a smooth transition from the build phase to everyday usage
  5. Support the wider CRM team to ensure there is cross-learning on best practice
  6. Review CRM performance on a regular basis so the client fully understands the benefit of using the software and the benefit it delivers
  7. Identify opportunities to promote additional modules and or services to actively grow the account for each client
  8. Actively participate in identifying ways to improve processes and the core software, so we have a process of continuous improvement
  9. Prioritize multiple client requirements to ensure we deliver in a timely manner
  10. Assist the product team with developing system and training documentation
Experience / Background
The ideal candidate will either come from an agency background or a role where they manage multiple projects at once.
Commercial experience in a client-facing role
Knowledge in CRM and/or digital marketing is key as we are experts in all things customer data and digital engagement
A working knowledge of Excel and being comfortable working with numbers is important
Be customer-focused with a commitment to delivering a quality service
Possess excellent communication skills with an ability to build rapport at all levels
Strong time management skills
Team player with a positive can-do attitude
Have the ability to research and own an issue to resolution
Effectively plan and organize workloads in line with deadlines, including the ability to keep internal management and customer administration tools up to date at all times
Possess strong written communication skills with attention to detail

What does Access offer you?
We are a growing software company, and we deliver on what we say we do We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organization that gives back so you’ll also have a charity day you can take to support something that matters to you.
At Access, we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for.
We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun

What’s holding you back? Come and be part of our Amazing Access Family
Love Work. Love Life. Be You. #J-18808-Ljbffr