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Tableau CRM

4 months ago

London, United Kingdom Cranmore Executive Search Full time

Our client, a rapidly-growing boutique life science consultancy founded in 2019, specializes in driving innovation for life science companies of all sizes, from early-stage start-ups to top-ten pharma. Renowned for their collaborative, client-focused approach, they deliver customized solutions that create long-term partnerships and bring real value to clients’ organizations.
We are looking for a talented Consultant to join the CRM System and Business Insights team. In this role, you will support pharmaceutical and biotech clients in driving innovation, particularly in CRM System and Business Insights strategy and implementation.

Designing and optimizing customer excellence operating models and business processes
defining user requirements, designing user journeys and flows, planning and overseeing user acceptance testing)
project planning, communications, and user training)
Engaging with key decision-makers and driving high-quality project materials and client deliverables
Creating and overseeing project plans for CRM strategy implementation
Supporting client IT teams in managing and prioritizing system enhancements

1 scientific or technical undergraduate degree
MBA, MSc, MPharm, or PhD) are advantageous but not essential
Work Experience:
~2-4 years’ experience in business transformation, systems implementation, and/or product management
~ Familiarity with CRM systems (e.g., Veeva CRM, Salesforce)
~ Pharmaceutical industry experience or consulting experience is a plus
~ Experience with business insights tools (e.g., Qliksense, Power BI, Tableau) and KPI design is a plus
~ High attention to detail and commitment to quality
Proficiency with MS Office suite (PowerPoint, Excel, Word, Outlook)
Passionate, proactive, and committed to professional service