Student Accommodation Receptionist
2 weeks ago
**Full Job Description**
**Site-Specific Information**:
- Industry - Student Accommodation
- Site Address - 11 The Pavement, Popes Lane, Ealing, London (88 beds)
- Salary - 20k pa
- Rotation - The shifts are Monday to Friday 9 a.m. - 5 p.m.
- Numbers required - 1 person
**Essential for the role**:
General management of the building including monitoring CCTV cameras and ensuring the safety and welfare of the students
Hourly patrols around the building
Building a relationship with the current students.
Build and manage community relationships e.g., neighbours, local communities, emergency services, and local authorities.
Support the delivery of a Health & Safety process.
Review property on a regular basis, reviewing hazards and risks, ensuring audits have been completed and safe working practices are in place.
Manage escalated customer-related issues and provide key emergency support
Ownership of resolving any incidents that occur
Carry out reception duties and be actively involved in the appropriate rotas to provide adequate and continuous cover.
To receive, handle, and resolve customer complaints from both students and visitors providing feedback where necessary.
To undertake routine clerical and administrative work
**Key skills**:
A good understanding of the student accommodation sector or hotel sector, is an advantage
Excellent customer service skills
Good communicator with the ability to build rapport with customers and visitors
Good leadership and mentoring skills
Highly organized and proactive approach
Strong multi-tasker with the ability to juggle tasks and priorities
**Start date**:
ASAP
**Annual Leave**
5.6 weeks of paid leave inclusive of bank holidays.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
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