Customer Service Assistant

2 weeks ago

Long Stratton, United Kingdom South Norfolk Council & Broadland District Council Full time

**Do you have as much enthusiasm as our customers?**

**Role Snapshot**Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public? Do you want to work with an enthusiastic team delivering excellent customer service in our café and on reception>

**What you could be part of**

Long Stratton Leisure Centre boasts an 80-station state of the art gym, with 2 studios, café, soft play, multi-functional sports hall, and a 9-a-side 3G pitch. You will be joining a hard-working and passionate team and delivering a high standard serviceto our members. The role is highly customer focused; you will be working within the team on café and reception ensuring our customers have the best experience with us. Working at the Council enables you to be part of an organisation which is proud to deliverhigh-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real differenceto people’s lives.

**What you’ll be doing**
- Act as first point of contact for all membership and usage enquiries, direct customers to solutions and resolve any conflicts in the most appropriate manner.
- Receive and process transactional payments.
- Follow up on general enquiries and undertake tasks to retain membership levels.
- Assist with the delivery of events and hospitality across the centre.
- Prepare, present, and serve food and drink in accordance with the highest standards of food hygiene and presentation
- Undertake regular monitoring checks of our soft play area and resolve any issues (LSLC only).
- Carry out tasks in relation to your specific area of responsibility such as stock checks, health and safety checks, ladder checks etc.
- Follow operational and health and safety procedures and training as directed, to maintain a high standard for both staff and the public, including emergency evacuation procedures.
- Maintain and monitor stock and assist in stock-take and valuation for all areas.
- Provide operational support as and when needed to facilitate the smooth running of the Center for staff and those using the facilities. These duties could include cleaning, setting up for activity bookings, Center tours and reception duties.

**You must have or be willing to undertake**

**Essential Criteria**

Level 2 NVQ in customer service or equivalent experience in a customer facing environment

Level 2 food hygiene certificate or must be prepared to undertake within 2 months of employment

Ability to work a combination of early, day and late shifts over a 7-day period to accommodate the centres opening hours on a rota basis

Awareness of safeguarding requirements

**Essential Skills**

Good communication, tact, teamwork, and customer service skills

Capability to multitask and work under pressure to meet deadlines whilst maintaining accuracy and attention to detail

An interest in leisure and the ability to inspire, motivate, and encourage people through fitness

Proficient IT skills, with experience of working with IT systems and Microsoft Office

**What’s in it for you**

**Why Work For Us?
Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

**What Flexible and Hybrid Working Arrangements do we Offer?
The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and hybrid working options available for employees where operationally possible.

**Where Are We Located?
Plan your travel route and find out where the Council office sites are located?

Our website has an amazing interactive map showing all our Council sites and the travel and route plan for each.

**What Roles Do the Councils Offer?
The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. Fromhere you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

**What Benefits do our Employees Receive?
View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

**What Employer Accreditations do we Hold?
The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

**What Wellbeing Support do our Staff Have Access to?
The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the websiteoutlining our commitment to the wellbeing of the employees of the Council.

**Where are we advertising?
**Advertising Internally and Externally
**Key Dates
**Closing Date: 26 February 2023 at 11:30pm
**Interview dates: To be confirmed

  • Customer Service Advisor

    1 week ago

    Long Ashton, United Kingdom Abatec Recruitment Full time

    Abatec is currently seeking a highly experienced and motivated Customer Service Advisor/Administrator to join our dynamic team in Bristol. This role presents an excellent opportunity to contribute to our success and provide exceptional service to our valued customers. Key Responsibilities: - Deliver outstanding customer service while efficiently handling...

  • Experienced Care Assistants Needed

    2 weeks ago

    Long Stratton, United Kingdom Nightingale Homecare Full time

    **We have an exciting opportunity for you to join our brand new LONG STRATTON team.** **If you are currently working in care, we have openings in our brand new team for experienced Care Assistants to support our service users in the LONG STRATTON area.** **Our salary range is £12.50 to £14.70 per hour with many other staff benefits.** If you’re over...

  • Customer Service Coordinator

    Found in: Appcast UK C C2 - 2 weeks ago

    Long Hanborough, United Kingdom NSF Full time

    NSF is seeking to add a Coordinator to its growing team. In this role, the successful candidate will perform a wide range of administrative and customer related duties with varying complexity to support the Food Label and Compliance team programs and processes. As well as communicate with and provide technical and administrative support services to a wide...

  • Customer Service Coordinator

    Found in: Whatjobs ES C2 - 7 days ago

    Long Hanborough, United Kingdom NSF Full time

    NSF is seeking to add a Coordinator to its growing team. In this role, the successful candidate will perform a wide range of administrative and customer related duties with varying complexity to support the Food Label and Compliance team programs and processes. As well as communicate with and provide technical and administrative support services to a wide...

  • Customer Service Coordinator

    Found in: Appcast UK C2 - 2 weeks ago

    Long Hanborough, United Kingdom NSF Full time

    NSF is seeking to add a Coordinator to its growing team. In this role, the successful candidate will perform a wide range of administrative and customer related duties with varying complexity to support the Food Label and Compliance team programs and processes. As well as communicate with and provide technical and administrative support services to a wide...

  • Customer Service Coordinator

    Found in: Talent UK 2A C2 - 3 weeks ago

    Long Hanborough, United Kingdom NSF Full time

    NSF is seeking to add a Coordinator to its growing team. In this role, the successful candidate will perform a wide range of administrative and customer related duties with varying complexity to support the Food Label and Compliance team programs and processes. As well as communicate with and provide technical and administrative support services to a wide...

  • Customer Service Coordinator

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Long Hanborough, United Kingdom NSF Full time

    NSF is seeking to add a Coordinator to its growing team. In this role, the successful candidate will perform a wide range of administrative and customer related duties with varying complexity to support the Food Label and Compliance team programs and processes. As well as communicate with and provide technical and administrative support services to a wide...

  • Customer Service Advisor

    3 days ago

    Long Eaton, United Kingdom the clifford health club & spa Full time

    **Customer Service Advisor** As a Customer Service Advisor you will be joining an energetic team who pride themselves on getting results in our fast paced business center at Clifford Health Club & Spa. As a Customer Service Advisor you will be well experienced in a similar environment where you utilise your sales and customer service skills to provide...

  • Customer Service Advisor

    5 days ago

    Long Eaton, United Kingdom the clifford health club & spa Full time

    **Customer Service Advisor** As a Customer Service Advisor you will be joining an energetic team who pride themselves on getting results in our fast paced business center at Clifford Health Club & Spa. As a Customer Service Advisor you will be well experienced in a similar environment where you utilise your sales and customer service skills to provide...

  • Patient Services Advisor

    2 days ago

    Stratton, United Kingdom Ruby Country Medical Group Full time

    Are you able to keep calm in challenging situations? - Do you enjoy finding solutions for people? - Are you good at juggling conflicting priorities? - Can you keep focused on helping someone when it's really busy? We have an opportunity for two enthusiastic and motivated individuals to join our Patient Services team at Stratton Medical Centre, to assist in...

  • Patient Services Advisor

    3 days ago

    Stratton, United Kingdom Ruby Country Medical Group Full time

    Due to internal progression, we are looking for an enthusiastic and motivated individual to join our Patient Services team at Stratton Medical Centre to assist in all aspects of patient services duties. **£11.00 per hour** **22 hours per week**: **Monday - (OFF)** **Tuesday - (OFF)** **Wednesday 8:30am - 6:30pm** **Thursday 8:30am - 1:00pm** **Friday...

  • Patient Services Advisor

    2 days ago

    Stratton, United Kingdom Ruby Country Medical Group Full time

    **£11.00 per hour** **35 hours per week**: **Monday 8:30am - 5:00pm** **Tuesday 8:30am - 6:30pm** **Wednesday - (OFF)** **Thursday 8:30am - 6:30pm** **Friday 7:30am - 6:00pm** **Located Stratton with the flexibility to work at Holsworthy if required** - Are you able to keep calm in challenging situations? - Do you enjoy finding solutions for people? -...

  • Patient Services Advisor

    7 days ago

    Stratton, United Kingdom Ruby Country Medical Group Full time

    Do you enjoy finding solutions for people? Are you good at juggling conflicting priorities? Can you keep focused on helping someone when it's really busy? **£10.00 per hour** **22 hours per week**: **Monday 8:30am - 6:00pm** **Tuesday 1:00pm - 6:00pm** **Wednesday 8:30am - 6:00pm** We are looking for an enthusiastic, hardworking and motivated Patient...

  • Customer Service Coordinator

    1 week ago

    Long Hanborough, Oxfordshire, United Kingdom NSF Full time

    Job Description NSF is seeking to add a Coordinator to its growing team. In this role, the successful candidate will perform a wide range of administrative and customer related duties with varying complexity to support the Food Label and Compliance team programs and processes. As well as communicate with and provide technical and administrative support...

  • Customer Service Coordinator

    3 weeks ago

    Long Hanborough, Oxfordshire, United Kingdom NSF Full time

    NSF is seeking to add a Coordinator to its growing team. In this role, the successful candidate will perform a wide range of administrative and customer related duties with varying complexity to support the Food Label and Compliance team programs and processes. As well as communicate with and provide technical and administrative support services to a wide...

  • Customer Service Coordinator

    Found in: Jooble UK C2 - 3 weeks ago

    Long Hanborough, Oxfordshire, United Kingdom NSF Full time

    NSF is seeking to add a Coordinator to its growing team. In this role, the successful candidate will perform a wide range of administrative and customer related duties with varying complexity to support the Food Label and Compliance team programs and processes. As well as communicate with and provide technical and administrative support services to a wide...

  • Human Resources Officer

    Found in: Whatjobs ES C2 - 3 hours ago

    Long Stratton, United Kingdom Saffron housing Full time

    Human Resources OfficerVacancy Salary £30,000 per annumVacancy Location Long Stratton, Norwich, NorfolkPermanent, Full timeWe have an opportunity for a Human Resources Officer to join the Human Resources team to provide high level generalist HR support aligned to our People Strategy and to provide excellent HR customer service to both our internal and...

  • Home Care Worker

    2 weeks ago

    Long Stratton, United Kingdom Nightingale Homecare Full time

    **We have an exciting opportunity for you to join our brand new LONG STRATTON team.** **If you are currently working in care, we have openings in our brand new team for experienced Care Assistants to support our service users in the LONG STRATTON area.** **Our salary range is £12.50 to £14.70 per hour with many other staff benefits.** If you’re over...

  • Healthcare Assistant

    4 days ago

    Stratton, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    Successful applicants will be invited to attend an Assessment Centre at Carew House, Bodmin on 23rd June 2023. This will be a morning or afternoon to be confirmed. Cornwall Partnership NHS Foundation Trust are pleased to offer opportunities for experienced Healthcare Assistants and for those looking to start their careers in healthcare as a Care Support...

  • Hotel Services Assistant

    7 days ago

    Long Eaton, United Kingdom Derbyshire Community Health Services NHS Foundation Trust Full time

    We are looking for highly motivated, Domestic Assistant, to provide a high-quality, domestic service to the Health Centre, working either individually or as part of a team ensuring a clean and safe environment is maintained for patient staff and visitors. This role will also include providing one to one support for a domestic assistant; - Ensuring a safe...