Customer Service Coordinator
4 weeks ago
NSF is seeking to add a Coordinator to its growing team. In this role, the successful candidate will perform a wide range of administrative and customer related duties with varying complexity to support the Food Label and Compliance team programs and processes. As well as communicate with and provide technical and administrative support services to a wide range of internal and external stakeholders. The ability to anticipate and resolve problems will be key in this role.
As a Coordinator, you will support the Food Label and Compliance team performing a wide range of administrative and customer related tasks. As well as communicate with and provide technical and administrative support services to stakeholders. The successful candidate will be required to work in a hybrid capacity at our Long Hanborough.
Responsibilities
- Efficiently log incoming issues (i.e. complaints and incidents) on web-based systems.
- Ensure that all supplier/client responses are correctly recorded.
- Manage prioritisation and action of own issue case load.
- Liaise with clients and their suppliers to conclude issues.
- Complete and maintain all relevant training as required.
- Process and manage case load with prioritising and problem solving as necessary.
- Assist when necessary in ensuring that customer product specifications are available, maintained and approved by working with suppliers, consultants and sub-contractors
- Ensure suppliers, and clients are informed of the outcome of investigations as appropriate.
- Draft professional letters and communications as needed.
- Compile and coordinate weekly, monthly and ad hoc reports and summaries with reference to complaints, incidents or any other reportable items.
- Monitor for trend issues and ensure notification and timely responses to the business.
- Support in creating sampling kits and management of sampling clients.
- Ensure escalations are communicated to respective parties in a timely manner.
- Assist the management with other duties including but limited to: telephone support, email checking, data inputting and report compilation.
- When necessary to meet client requests evening and weekend work may be required.
Qualifications
- Demonstrated interpersonal and communication skills (written and verbal) to effectively deal with multiple stakeholders
- Knowledge, interest or experience in Food Safety or Health and Safety.
- High level of Excel and Microsoft office proficiency
- Exceptional attention to detail and accuracy
- Experience of data entry and/or data management using a database
- Excellent multi-tasking skills and highly organized with the ability to follow through on all assignments consistently meeting deadlines
- Strong interpersonal skills with demonstrated passion for customer service.
- Organized and time management
#LI-DNI
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