Customer Service Advisor

3 weeks ago


Long Eaton, United Kingdom Alexander Kaye Recruitment Limited Full time

Our client is a successful well known organisation who offers a great working environment and a secure interesting role.

The primary function of this position is to provide exceptional customer service to existing and prospective customers along with consistent information regarding our existing and future product offering in line with company objectives, providing informationto the customer on the progress of their Customer order management including processing of quotes for price updates, contract review, order entry.

Customer order management including processing of quotes for price updates, contract review and order entry
- Monitor customer orders from request to delivery
- Act as the customer’s primary point of contact for all commercial enquiries
- Develop and maintain strong customer relations whilst projecting professionalism
- Provide information on existing and new products and handle customer requests in an

accurate and timely manner
- New customer account management including customer set-up, and credit information
- Providing pricing quotations for existing customer demand
- Develop relationships internally and externally
- Communicate with, and support Customer Service/Warehouse/Procurement Team
- Liaise with Purchasing in order to maintain optimal production and delivery time to the

customer
- Liaise with Production to ensure fastest possible lead time for delivery

Responsible for customer order management along with communication and coordination from sales order through production and despatch.

1. Excellent written and spoken communication skills

2. Good negotiating skills

3. Being a Team Player who is willing and capable of working with others to reach a goal.

4. Understands the need to keep up communication with our customers and keep them

informed of anything that will delay their orders

5. Work well with not just their immediate Service & Despatch team but also Production,

Procurement and Warehouse

If this extremely varied role appeals to you please apply.

Keywords: Derby/Long Eaton/Beeston/Sandiacre/Ilkeston/NG5/Ng16 /NG10/Custome



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