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Sales and Service Advisor
4 months ago
Are you good at thinking of your feet? Take pride in your work and are equipped to manage your own role and responsibilities?
Michael Key MOT, Service, and Repairs has a long-served reputation for delivering quality, taking steps to ensure they are looking after the customer, and are dedicated to getting 5* customer reviews to reflect their hard work.
Your role will be to assist the customer, make sure that they are well informed, and catered for. You will compliment this with booking the right jobs to the right technician. They do not “squeeze in” customers, they focus on running a smooth operation, and seeking a new Sales and Service Advisor to lead this.
**What does the job involve?**
- Sending detailed and timely estimates to customers, communicating information from technicians to customers and making appropriate advisories.
- Selling work to customers that’s required to keep their car safe for twelve months, while encouraging customers to act now to prevent breakdowns and avoid increased bills due to inflation
- Taking notes of the full customer journey using the IT software.
- Forward planning, workshop diary organising and managing stock.
- Introducing procedures that will improve processes, attending training and continuing professional development.
- Advising customers on safety, quality and customer-centred decisions
This is a company that you will be proud to work with, from the work done behind the scenes through to customer delivery.
**The benefits**:
- Continuous professional development with regular meetings with the directors.
- Working with a team of dedicated, professional, and focused people.
- Competitive benefits are also available - which will be discussed at the interview. They are a business who look after their people.
**Working hours: 8.00am - 6.00pm Monday to Friday.**
**Next steps**
PERM111
