Customer Service Advisor

3 months ago

Newport, United Kingdom Q-Bot Full time

**Reporting To**:Operations Manager

**Term**: Full-time

**Package**: Competitive Salary (dependant on experience) + Performance related pay

**Location**:Newport / London (Kennington)

**About Q-Bot**:
Q-Bot are passionate about driving sustainability, impacting climate change, reducing fuel poverty and improving people’s lives using technology. We have developed robots to retrofit energy efficiency measures in homes across the UK and Europe and are growing exponentially to meet market demand.

Our vision is revolutionising the construction industry with robotics, digital tools and AI to transform archaic processes and enable new services for the inspection maintenance and upgrade of buildings. Q-Bot’s mission is to measure and improve the health of buildings without the cost and disruption of traditional methods. Our interventions already save Kilotons of CO2 per year and we are accelerating the rate of change by growing our “robot-as-a service” model (RAAS) and expanding placements of our technology via Partners in the UK and EU.

**The role**:
We are looking for someone enthusiastic and detail focussed to improve our customer journey and work closely with our fast-paced operational teams. As our Customer Service Advisor, you will be the first point of call for our customers, ensuring the smooth running of our services and providing essential support to our delivery team. You will need to have an excellent phone manner, be extremely organised, with high attention to detail. Strong communication and listening skills are essential for the role.

**Duties of the job**:
Working closely with the Operations Manager and the Delivery Team to ensure consistent high-quality service and communication, including the following:

- Booking surveys and installs for the delivery team.
- Reviewing floor surveys, raising quotes and assisting with the administration.
- Provide progress updates and support client meetings.
- Supporting operational efficiency for the delivery team.

**Essential requirements**:

- Experience in a telephone-based customer facing role.
- Excellent phone etiquette, with experience of warm calling customer desirable.
- Experience of scheduling in a fast-paced environment.
- Highly organised with an eye for detail.
- Skilled at prioritising work streams, time management, and multi-tasking.
- Proficient in Microsoft Office package, with a particular strength in Excel.
- Excellent written and verbal communication skills.
- Comfort in dealing with the general public.
- It is essential you can prioritise daily / weekly workloads and are particularly proactive to situations.

**Why you should work for us**:

- Exciting and diverse workforce with a great team spirit - regular team and office socials.
- Dedicated to make a difference through improving sustainability.
- Flexible and hybrid working arrangements available.
- Company share options scheme.
- Electric vehicle scheme.
- Cycle to work scheme.
- The opportunity to work with robots and exciting new technologies.

**More about Q-Bot**:
Q-Bot Limited, was formed in 2012 by award winning architect Tom Lipinski and Professor Peter Childs from Imperial College London, with the goal of using robotics and AI to transform the construction industry. Q-Bot’s solutions enable the delivery of innovative new services for the inspection, maintenance and upgrade of buildings which empower workers, improve safety, are cost-effective, and efficient. Q-Bot is revolutionising the industry by connecting the built environment with robotics and AI, to rethink processes that have remained unchanged for hundreds of years. The company is backed by EMV Capital, multinational St. Gobain, EIS investment platform Wealth Club, and other investors.

**Job Types**: Permanent, Full-time

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Newport, NP10 9FQ

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